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13 | Licensing Program Analyst (LPA) Tuesday Cabiness met with Executive Director Evan Granucci and informed him the reason of the visit, which is to discuss the allegation above. The following information was provided during the investigation:
Allegation # 1: It was alleged facility staff did not provide (60) days written notice for rate increase. During today's visit, from 10am to 4pm, LPA conducted interviews with staff, and residents. LPA also interviewed the complainant. It was reported to LPA, that the facility installed an in-house high speed internet service for all residents at the facility. According to the interviews, the residents and some of the family representatives received notification of the new service and the rate increase. Documenatation received and reviewed, the facility did not provide proper notification, which according to regulations, is a (60) day written notice. Therefore, based on interviews and documentation, the allegation is Substantiated. |
| Substantiated | Estimated Days of Completion: |
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32 | Allegation # 2: It was alleged facility staff are charging for services not identified in the admission agreement. During today's visit, from 10am to 4pm, LPA conducted interviews with staff, and residents. LPA also interviewed the complainant. It was reported to LPA, that the facility installed an in-house high speed internet for residents, with an additional $55.00 a month fee for the service. According to interviews, and documentation reviewed, the internet service and rate increase was not included in the admission agreement as a basic service. According to regulations, the facility cannot create expenses from residents' personal cash resources for any basic services identified in the admission agreement. Therefore, based on interviews and documentation, the allegation is Substantiated at this time.
Both allegations are a poses a potential health and safety risk to residents in care.
Exit interview, citations issued, appeal documents, and copy of report provided. |
Deficiency Type
POC Due Date /
Section Number | DEFICIENCIES | PLAN OF CORRECTIONS(POCs) |
Type A
07/26/2024
Section Cited
HSC
1569.655(a) | 1
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7 | Health and Safety Code section 1569.655:(a) If a licensee of a residential care facility for the elderly increases the rates of fees for residents or makes increases in any of its rate structures for services, the licensee shall provide no less than (60) days' prior written notice to the residents or the residents' | 1
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7 | The Executive Director (ED) has AGREED to submit to a LPA a formal written letter, that regulations have been read, and any admission agreement changes must have proper approval from Licensing before issued to residents. |
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14 | representatives setting forth the amount of the increase, the reason for the increase...This requirement was not met, evidenced by, based on interviews and documentation, the facility did not provide proper notice for the new installation of the internet service. This poses as a potential health and safety risk to residents in care. | 8
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Type B
07/26/2024
Section Cited
CCR
87217(f) | 1
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7 | Safeguards for Resident Cash, Personal Property, and Valuables: (f)No licensee or employee of a facility shall make expenditures from residents' cash resources for any basic service specified in this Chapter. or any basic services...This requirement was not met, evidenced by; | 1
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7 | The ED will issue a credit for the additional internet service fee to all residents. ED submitted to LPA the new admission agreement with the additional internet fee. Licensing will review the document to verify if the new agreement with the fee is granted |
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14 | based on documentation and interviews, the facility are charging residents an additional $55.00 a month for internet service, that was not previously identified in the admission agreement. This poses as a potential health and safety risk to residents in care.
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14 | based on Licensing regulations. Once it's been reviewed, if the facility cannot bill residents for the additional fee, the ED has AGREED to cease billing and credit residents. |