565801810-1-29-2025-31-AS-TAGD-DFBSMP-20250401140018

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 565801810
Report Date: 01/29/2025
Date Signed: 01/29/2025 12:54:59 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/05/2024 and conducted by Evaluator Angelica Segovia

COMPLAINT CONTROL NUMBER: 31-AS-20241205091235

FACILITY NAME:	VENTURA TOWNEHOUSE		FACILITY NUMBER:	565801810
ADMINISTRATOR:	EVAN GRANUCCI		FACILITY TYPE:	740
ADDRESS:	4900 TELEGRAPH ROAD		TELEPHONE:	(805) 642-3263
CITY:	VENTURA	STATE: CA	ZIP CODE:	93003
CAPACITY:	566	CENSUS: 243	DATE:	01/29/2025
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Evan Granucci-Executive Director		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff do not ensure residents are spoken to in an appropriate manner

INVESTIGATION FINDINGS:

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On 1/29/25 at approximately 10:00 AM, Licensing Program Analysts (LPAs) Angelica Segovia and Gary Tan conducted an unannounced subsequent complaint visit to this facility to investigate the above allegation(s). LPAs were greeted by Executive Director Evan Granucci. LPAs stated the reason for their visit.

It was alleged that staff are being verbally abusive towards residents.

To investigate the allegation LPAs asked for census, staff, and resident Rosters. LPAs requested pertinent documents at approximately 10:30 AM. LPAs conducted physical plant tour around 11:00 AM. LPAs conducted interviews between 11:30 AM to 12:30 PM. LPAs interviewed 5 (5) residents and nine (9) memory staff members. Interview with Executive Director (ED) on 12-9-24 revealed that they have not witnessed staff members being verbally abusive towards residents. ED revealed that they conduct their mandated annual training as well as staff member training for their on-boarding with topics on “respect, dignity, and resident’s rights”. LIC809C-continued

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Troy Agard	TELEPHONE: (818) 596-4342
LICENSING EVALUATOR NAME: Angelica Segovia	TELEPHONE: (818) 669-6375
LICENSING EVALUATOR SIGNATURE:	DATE: 01/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20241205091235

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VENTURA TOWNEHOUSE	FACILITY NUMBER: 565801810
	VISIT DATE: 01/29/2025

NARRATIVE

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Interview with Reporting Party (RP) revealed that they witnessed Staff #1, 2, and 3 (S1, S2, S3) call residents “fat” and they smell like “urine”. LPA Segovia’s interview on 12-9-24 revealed that staff #4 (S4) was made aware of allegations from other staff regarding staff members treating residents without dignity and respect. S4 stated that they were made aware of a few incidents where staff #3 (S3) allegedly called residents “fat” and that they “smelled like urine”. S4 then revealed after conducting their own separate investigation, S3 was called “fat” by a resident 1 (R1) and not the other way around. LPA Segovia interviews with nine (9) residents revealed that nine (9) out of nine (9) staff members stated they have not witnessed any staff members being verbally abusive towards residents and they have not treated residents disrespectfully. Interviews with three (3) aware memory care residents out of five (5) memory care residents interviewed revealed that they are happy with how the staff members treat them and have not witnessed any staff members being disrespectful and/or spoke inappropriately to any resident. Two (2) out of five (5) residents interviewed were not able to respond to LPA’s interview.

Based on observation and interviews there is not enough evidence to state that staff members have been disrespectful to residents. This allegation is deemed UNSUBSTANTIATED at this time.

No other immediate Health and Safety issues observed. Exist interview conducted. A copy of this report was given to the Executive Director.

SUPERVISOR'S NAME: Troy Agard	TELEPHONE: (818) 596-4342
LICENSING EVALUATOR NAME: Angelica Segovia	TELEPHONE: (818) 669-6375
LICENSING EVALUATOR SIGNATURE:	DATE: 01/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2025

LIC9099 (FAS) - (06/04)

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