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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565801810
Report Date: 02/11/2025
Date Signed: 02/11/2025 04:32:03 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2025 and conducted by Evaluator Tuesday Cabiness
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20250210113144
FACILITY NAME:VENTURA TOWNEHOUSEFACILITY NUMBER:
565801810
ADMINISTRATOR:EVAN GRANUCCIFACILITY TYPE:
740
ADDRESS:4900 TELEGRAPH ROADTELEPHONE:
(805) 642-3263
CITY:VENTURASTATE: CAZIP CODE:
93003
CAPACITY:566CENSUS: 242DATE:
02/11/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Evan GranucciTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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1. Facility was not kept free from pests
2. Facility has expired food in the kitchen.
3. Staff do not follow proper food and general sanitation practices

INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tuesday Cabiness conducted an initial complaint visit, and met with Executive Director Evan Granucci to explain the reason of the visit. The following information was delivered and determined:

Allegation #1: It was alleged facility not kept free from pests. To investigate this allegation, (LPA) conducted an unannounced visit to the facility from 10:00 AM to 4:30 PM. During the visit, LPA conducted interviews with staff and residents, reviewed facility documents, and performed a physical plant inspection. Based on the information obtained, the facility recently experienced a pest control issue in the kitchen area and received treatment to address the problem. While the facility contracts with a licensed pest control company for ongoing pest management and preventive measures, the issue had been present and required intervention. Documentation reviewed during the visit confirmed that the exterminator conducted a scheduled treatment on 02/11/2025. Therefore, based on interviews and documentation reviewed, the allegation is Substantiated. The Plan of Correction (POC) was cleared during the visit, as the facility received pest control services on 02/11/2025.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Troy AgardTELEPHONE: (818) -596-4334
LICENSING EVALUATOR NAME: Tuesday CabinessTELEPHONE: (818) 299-4975
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 31-AS-20250210113144
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VENTURA TOWNEHOUSE
FACILITY NUMBER: 565801810
VISIT DATE: 02/11/2025
NARRATIVE
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Allegation #2: It was alleged facility has expired food in the kitchen. To investigate this allegation, Licensing Program Analyst (LPA) conducted interviews and a physical plant inspection of the kitchen from 11:30 AM to 12:30 PM to assess the facility’s perishable and non-perishable food supply. During the inspection, LPA observed expired canned food items stored on the shelves, mixed with unexpired items. Additionally, LPA identified dented canned goods that should have been discarded. This is a health and safety risk to residents in care. Therefore, based on interviews and observations, the allegation is Substantiated.

Allegation # 3: It was alleged staff do not follow proper food and general sanitation practices. To investigate this allegation, (LPA) conducted a physical plant inspection of the kitchen and observed staff handling food from 11:30 AM to 12:30 PM. During the inspection, LPA observed staff preparing desserts without wearing gloves. According to reports received, staff are required to wear gloves when handling food. Failure to follow proper food safety protocols presents a health and safety risk to residents in care. Therefore, based on interviews and observations, the allegation is Substantiated.

Citations issued, appeal rights, exit interview, and copy of report provided to ED.

SUPERVISOR'S NAME: Troy AgardTELEPHONE: (818) -596-4334
LICENSING EVALUATOR NAME: Tuesday CabinessTELEPHONE: (818) 299-4975
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 31-AS-20250210113144
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VENTURA TOWNEHOUSE
FACILITY NUMBER: 565801810
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/12/2025
Section Cited
CCR
87468.1(5)
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87468.2 Additional Personal Rights of Residents in Privately Operated Facilities: (5) To be served food of the quality...necessary to meet their nutritional needs. This requirement was not met, evidenced by, during today's physical plant inspection, LPA


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POC is cleared during visit, expired and dented cans were discarded. Per the ED, moving forward, items will be discarded prior to the expiration.
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 LPA observed expired non-perishable canned goods stored on the shelves in the kitchen. LPA also observed several cans to be dented, which should have been discarded. This is health and safety risk to residents in care.
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Type A
02/26/2025
Section Cited
CCR
87555(15)
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87555 General Food Service Requirements: (15) All persons engaged in food preparation and service shall observe personal hygiene and food services sanitation practices which protect the food from contamination. This requirement was not met, evidenced by during today's observations, LPA
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Bryan Gross, Director of Dining Services reported to ED, that he spoke to staff that gloves are to be worn during the preparation of all food. Training will be conducted with staff, and proof of training document to be submitted to LPA by POC date 02/26/2025.
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observed staff preparing desserts without gloves. Interviews by staff reported, they are required to wear gloves. This is a health and safety risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Troy AgardTELEPHONE: (818) -596-4334
LICENSING EVALUATOR NAME: Tuesday CabinessTELEPHONE: (818) 299-4975
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 31-AS-20250210113144
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VENTURA TOWNEHOUSE
FACILITY NUMBER: 565801810
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/18/2025
Section Cited
CCR
87555(27)
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87555 General Food Service Requirements: (27) All kitchen areas shall be kept clean and free of litter, rodents, vermin and insects. This requirement was not met, evidenced by, during todays visit it was reported the facility recently experienced a pest control issue in the kitchen area and received treatment to
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POC cleared during the visit. Facility received treatment for pest control issues in the kitchen area today.
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to address the problem. Documentation reviewed during the visit confirmed that the exterminator conducted a scheduled treatment on 02/11/2025. This poses as a potential health and safety risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Troy AgardTELEPHONE: (818) -596-4334
LICENSING EVALUATOR NAME: Tuesday CabinessTELEPHONE: (818) 299-4975
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4