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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565802405
Report Date: 08/13/2025
Date Signed: 08/13/2025 02:42:30 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2025 and conducted by Evaluator Brian Balisi
COMPLAINT CONTROL NUMBER: 29-AS-20250804154828
FACILITY NAME:SAILS 50/50FACILITY NUMBER:
565802405
ADMINISTRATOR:DANIKA-JEAN LEWISFACILITY TYPE:
735
ADDRESS:1071 BALSAMO AVETELEPHONE:
(760) 631-7550
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93065
CAPACITY:4CENSUS: 4DATE:
08/13/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Danika-Jean LewisTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff handeled client in a rough manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) conducted an announced subsequent complaint visit to continue the investigation for the allegations listed above. Upon arrival LPA met with staff and explained the reason for the visit. Administrator Danika-Jean Lewis arrived shortly after.

On 08/05/2025, between approx 09:35am - 04:00pm, LPA initiated the 10 day visit. LPA was joined by Tri-Counties Regional Center (TCRC) Quality Assurance Specialist (QAS) Patrick Brown. During the visit, LPA and QAS conducted physical plant, interviewed staff, client and reviewed and obtained copies of pertinent documentation relevant to the investigation. On 08/11/2025 Redwood Quality Assurance and Training Specialist (QSS) provided LPA with internal investigation report. Today LPA conducted physical plant, interviewed staff and reviewed and obtained copies of additional pertinent documentation relevant to the investigation.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Brian Balisi
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20250804154828
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAILS 50/50
FACILITY NUMBER: 565802405
VISIT DATE: 08/13/2025
NARRATIVE
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It was reported that "Staff handled client in a rough manner" as it was alleged that while Client #1 (C1) was on the phone , C1 was heard stating  "Take your hands off my neck. I'll call the police". Interviews conducted and records reviewed revealed five (5) out of (5) staff have never observed any staff place their hands on the neck of any client  or handle a client in a rough manner. In addition, Staff also reported that when C1 is in a heightened emotional state they have a known behavior  to yell inappropriate or concerning statements when no one is in close proximity to C1. Records review of investigation conducted by Redwood Quality Service Specialist (QSS) revealed they found the allegation to be inconclusive. LPA, QAS and QSS attempted to interview Client #1 (C1) , but were unable to gather any pertinent information of the incident.   Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “Staff handled client in a rough manner” is deemed Unsubstantiated at this time.

Exit interview conducted and copy of report issued.
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Brian Balisi
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2