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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565802413
Report Date: 05/13/2026
Date Signed: 05/13/2026 02:18:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2026 and conducted by Evaluator Brian Balisi
COMPLAINT CONTROL NUMBER: 29-AS-20260505134330
FACILITY NAME:JD RESIDENTIAL CAREFACILITY NUMBER:
565802413
ADMINISTRATOR:JUNIO, JOJI JOSEFA BFACILITY TYPE:
735
ADDRESS:2199 MARVEL AVETELEPHONE:
(310) 435-9822
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93065
CAPACITY:6CENSUS: 4DATE:
05/13/2026
UNANNOUNCEDTIME BEGAN:
09:29 AM
MET WITH:Joji Junio - AdministratorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff do not ensure the facility is kept in sanitary conditions for clients in care

Staff do not ensure the facility is kept in good repair

Staff do not ensure clients personal property is kept safely secured

Staff do not ensure clients are accorded linens in good condition
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Brian Balisi conducted an unannounced complaint visit for the allegation listed above. Upon arrival LPA met with staff and explained the reason for the visit. During the visit, LPA was joined by Tri-Counties Regional Center (TCRC) Quality Assurance Specialist (QAS) Patrick Brown. Administrator Joji Junio arrived shortly after.

At approx 09:30 a.m. LPA and QAS conducted physical plant, interviewed staff, families / responsible parties and reviewed and obtained copies of pertinent documentation relevant to the investigation.

It was reported that "Staff do not ensure the facility is kept in sanitary conditions for clients in care" as it was alleged that facility staff are not cleaning the facility in a timely manner. Upon arrival to the facility, staff were observed cleaning and completing laundry duties. During the physical plant inspection, LPA and QAS did not observe any immediate health, safety, or sanitation concerns within the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Brian Balisi
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20260505134330
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: JD RESIDENTIAL CARE
FACILITY NUMBER: 565802413
VISIT DATE: 05/13/2026
NARRATIVE
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Interviews conducted and records reviewed reflected that staff routinely clean common areas and client bedrooms between approximately 6:00 a.m. and 10:00 a.m., after clients have showered, eaten breakfast, and departed for their day programs. Interviews further revealed that staff complete an additional round of cleaning in the evening after clients go to bed, typically between 10:00 p.m. and 11:00 p.m. Interviews with staff members revealed that one (1) client exhibits behaviors that include defecating on the floor in the client’s bedroom and common areas, and smearing feces on facility walls. Staff stated that when these incidents occur, the client is redirected and assisted with hygiene needs, and the affected areas are cleaned and sanitized immediately. LPA conducted interviews with family members/responsible parties of clients in care. No concerns were expressed regarding staff’s ability to maintain the cleanliness and sanitation of the facility at this time. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation, "Staff do not ensure the facility is kept in sanitary conditions for clients in care ” is deemed Unsubstantiated at this time.

It was reported that "Staff do not ensure the facility is kept in good repair" as it was alleged that there are exposed wires on the floor and one of the bedroom doors were in disrepair. During the physical plant inspection, LPA and QAS observed a long cable lying on the floor in the office area. The cable appeared tangled; however, it was located in an area not typically accessed by clients and did not pose an immediate health or safety risk to clients in care. LPA and QAS advised the Administrator to obtain appropriate cable management equipment to better secure and organize the cable. LPA and QAS observed all facility doors to be in good repair at the time of inspection. Records reviewed revealed a self-reported incident received on 04/30/2026, which documented that on 04/30/2026, Client #1 (C1) engaged in behaviors that resulted in damage to Client #2’s (C2) bedroom door. Records and interviews indicated the door was repaired on 05/01/2026.In addition,  LPA's interviews family members/responsible parties of clients in care revealed they each did not have concerns  regarding the facility not being kept in good repair.  Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation, "Staff do not ensure the facility is kept in sanitary conditions for clients in care “Staff do not ensure the facility is kept in good repair” is deemed Unsubstantiated at this time.
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Brian Balisi
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 29-AS-20260505134330
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: JD RESIDENTIAL CARE
FACILITY NUMBER: 565802413
VISIT DATE: 05/13/2026
NARRATIVE
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Continued from 9099-C
It was reported that "Staff do not ensure clients personal property is kept safely secure" as it was alleged that Clients are missing clothing items.  Interviews conducted with revealed that it was reported that one of the clients was missing a long-sleeved shirt. Staff stated they did not recall previously observing the client in possession of the described item. Staff further stated they searched through the clothing belongings of other clients in care and were unable to locate any item matching the description provided. Staff reported that clothing items have occasionally become mixed during the laundering process, however, staff stated that when an item is identified as belonging to another client, it is returned to the appropriate client. During the physical plant inspection, LPA and QAS observed multiple long sleeve shirts for that client. LPA conducted interviews family members/responsible parties of clients in care. No concerns were expressed regarding clients missing personal belongings or clothing items at this time. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation, "Staff do not ensure clients personal property is kept safely secured” is deemed Unsubstantiated at this time.

It was reported that "Staff do not ensure clients are accorded linens in good condition" as it was alleged that bed sheets were observed to be ripped.  During the physical plant inspection, LPA and QAS observed that all beds were clean and properly made. No torn or damaged sheets or blankets were observed. The hallway closet was observed to contain a sufficient supply of clean linens for clients in care. Interviews conducted with staff members indicated that they have not observed client bed linens in disrepair. Staff stated that if any damaged linens were identified, they would report the issue promptly for timely replacement or correction. LPA conducted interviews family members/responsible parties of clients in care. No concerns were expressed regarding the condition of client linens. In addition, family members reported that when concerns have been raised in the past, they were addressed and resolved in a timely manner by facility staff and the Administrator. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation, "Staff do not ensure clients are accorded linens in good condition ” is deemed Unsubstantiated at this time.

Exit interview conducted and copy of report issued.
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Brian Balisi
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3