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25 | Licensing Program Analyst (LPA) Aja Richardson conducted an unannounced case management visit to conclude the investigation into two incident reports received in the Woodland Hills Regional Office on 08/05/2020. Due to the situation surrounding the Coronavirus Disease 2019 (COVID-19), and to implement mitigation measures, today’s visit was conducted telephonically with the facility administrator Pam Munday.
According to the incident report on 8/3/2020 at 12 pm Resident #1 (R1) and Resident #2 (R2) from memory care were observed by staff outside of facility. R1 was observed 1/2 mile from the facility and R2 was observed walking to the front entrance. Both residents medications are being reviewed by their primary care doctor and staff has been trained on door alarm protocol and alarm re engagement.
At 3:45, LPA spoke with the Administrator who stated that delay egress doors work however staff were turning down their phones so that they could not hear the alarm. To rectify this situation the staff have been trained to not change the volume on the alerts and they have bought back up alarms to put on doors to alert staff that residents have left.
There were no citations given on this date. Further investigation is needed.
Exit Interview Conducted. Report Issued.
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