565802457-4-30-2026-29-AS-DPEA-DUAS5B-20260521133401

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 565802457
Report Date: 04/30/2026
Date Signed: 04/30/2026 01:07:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2025 and conducted by Evaluator Zabel Chochian

COMPLAINT CONTROL NUMBER: 29-AS-20251022112501

FACILITY NAME:	KESHER OLAM		FACILITY NUMBER:	565802457
ADMINISTRATOR:	MARKO HERSHKOVITZ		FACILITY TYPE:	735
ADDRESS:	4234 HITCH BLVD		TELEPHONE:	(805) 306-0606
CITY:	MOORPARK	STATE: CA	ZIP CODE:	93021
CAPACITY:	8	CENSUS: 4	DATE:	04/30/2026
		UNANNOUNCED	TIME BEGAN:	12:40 PM
MET WITH:	Susan Mix, Administrator		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Licensee is psychologically abusing resident in care.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to deliver investigation finding. Upon arrival LPA met with Licensee Cami Hershkovitz and Administrator Susan Mix. LPA discussed reason for the visit with Administrator.

On 10/22/2025, Community Care Licensing Division received the above allegation. On 10/30/2025, LPA conducted the initial complaint visit for the above allegation. During the initial visit, LPA conducted an interview with Licensee/owner Cami H. at approximately 1p.m., conducted client file review at approximately 2p.m, and requested copies of pertinent documents. A physical plant tour was conducted at approximately 1:40pm. On 3/18/2026 interview was conducted with client; additional clients and staff interviews were conducted during the annual visit on 03/27/26 between 2:30pm-3:30pm.

Following is a summary of the allegation and investigation finding: (Continue to LIC9099c)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:	DATE: 04/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 29-AS-20251022112501

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: KESHER OLAM	FACILITY NUMBER: 565802457
	VISIT DATE: 04/30/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Regarding allegation “Licensee is psychologically abusing resident in care” – Information was received that there is concern that Licensee/owner is controlling and dictates what clients should do and what to eat. Interview conducted with staff revealed that residents are all treated with respect and attended to accordingly. Staff interviewed reported that they have not observed licensee to be abusive towards clients in any way. Staff reported they have not witnessed any client to be neglected or spoken to inappropriately. Staff reported that all clients are provided with the support needed. Interview with staff and licensee revealed that they have a planned menu according to clients preference. Staff stated that clients are encouraged to eat healthy but ultimately it is their choice. Staff shared that the clients also participate in making meals and have not had any complaints about the food. Furthermore staff stated that the clients are never forced to do anything and are encouraged to engage in group/individual activities. Four out four clients interviewed all reported feeling safe; like living at the facility and expressed that they are not forced to do things by the licensee or any other staff. A client did share that in the past they did have some issues with the licensee however at this time they are fine and get along well with everyone. Clients interviewed all denied any abuse by staff and licensee. Clients interviewed confirmed that they are not forced to do anything they don't want to do by staff or licensee. Clients all confirmed that they are not forced to eat and chose what to eat and also help in preparing meals. Clients stated that they are not forced to do anything by the licensee. Clients shared that they like the facility and their living arrangements.

Based on the above information gathered although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegation “Licensee is psychologically abusing resident in care” is deemed unsubstantiated at this time.

Exit interview conducted and copy of report was provided.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:	DATE: 04/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2