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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565802462
Report Date: 09/15/2022
Date Signed: 09/16/2022 09:08:06 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2020 and conducted by Evaluator Kelly Dulek
PUBLIC
COMPLAINT CONTROL NUMBER: 29-AS-20201215114039
FACILITY NAME:SAGE MOUNTAIN SENIOR LIVINGFACILITY NUMBER:
565802462
ADMINISTRATOR:JADE ALMA-HARRISFACILITY TYPE:
740
ADDRESS:3499 GRANDE VISTA DRTELEPHONE:
(805) 375-0695
CITY:THOUSAND OAKSSTATE: CAZIP CODE:
91320
CAPACITY:145CENSUS: 93DATE:
09/15/2022
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Jill Ford/Jennifer MillerTIME COMPLETED:
05:32 PM
ALLEGATION(S):
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Resident was physically abused while in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kelly Dulek initiated a subsequent complaint investigation for the allegation listed above. LPA arrived at 10:45AM and met with Executive Director Jill Ford. Entrance interview conducted.

During today’s visit, LPA interviewed Executive Director Jill Ford throughout the visit, reviewed pertinent records at 11:00AM, toured the facility with Health and Wellness Director at 02:15PM, and conducted interviews between 02:22PM and 03:55PM. Previously, during an initial complaint inspection on 12/28/2020, LPA Dulek conducted a telephone interview with the Associate Executive Director Jade Alma at 4:25PM and LPA requested copies of pertinent documents. LPA conducted a subsequent complaint inspection on 09/09/2021 where LPA conducted a facility tour at 12:02PM with Sales and Marketing Director Melissa Saldibar and gathered copies of pertinent documents. Throughout the investigation, LPA reviewed
REPORT CONTINUED ON LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Kristin HeffernanTELEPHONE: (818) 596-4493
LICENSING EVALUATOR NAME: Kelly DulekTELEPHONE: (951) 836-3170
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20201215114039
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAGE MOUNTAIN SENIOR LIVING
FACILITY NUMBER: 565802462
VISIT DATE: 09/15/2022
NARRATIVE
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Report Continued from LIC 9099:

documents. The following was then determined:

It was alleged that Resident (Resident #1 – R1) was physically abused while in care. Record review revealed that on 12/10/2020, during weekly skin monitoring, there was an open area noted on right hip with discoloration. Affected area was cleansed, dried and treated by the facility nurse. An incident report was sent to the Regional Office which was dated 12/11/2020 indicating R1 was noted with discoloration to lower abdominal area during toileting. Resident denied pain or discomfort to affected area. R1’s family member requested R1 be transferred to the hospital for evaluation. Care notes reveal that medical evaluation and rape test conducted at the hospital indicated “no evidence of injury was found.” R1 moved out of the facility upon discharge from the hospital, so R1’s hospital records were not provided to the facility. Record review revealed that R1 had diagnoses which included dementia, gait instability, and R1 is at risk for falls. R1 required transfer assistance, escorts, and assistance with all hygiene needs. Additionally, physician’s report did indicate R1 is able to independently transfer to and from bed and R1 used a wheelchair to ambulate. Interview revealed that any abnormalities in a resident’s appearance would be reported to the medication technician and the floor nurse or med tech would assess the resident. After initial assessment, care notes would be written, and any incident would be reported to the resident’s family and primary care physician. In the case of R1, care notes did reveal observed discoloration, but no known cause was noted. According to the report, R1 denied pain or discomfort at the time of the observation and R1’s physician’s report indicated R1 is able to communicate needs. Around the time of the allegation, there is no report indicating R1 told staff that they were injured or in pain. Based on record review and interview, although the allegation may be valid, at this time there is insufficient evidence to prove a violation occurred, therefore the allegation that “Resident was physically abused while in care” is deemed UNSUBSTANTIATED at this time.

No deficiencies were cited. Exit interview conducted with Jennifer Miller, Business Office Manager. A copy of the report was provided to the Administrator via email.

SUPERVISOR'S NAME: Kristin HeffernanTELEPHONE: (818) 596-4493
LICENSING EVALUATOR NAME: Kelly DulekTELEPHONE: (951) 836-3170
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2