565802463-4-21-2025-29-AS-KBUY-DG7MG5-20250429093522

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 565802463
Report Date: 04/21/2025
Date Signed: 04/21/2025 02:26:29 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/18/2025 and conducted by Evaluator Brian Balisi

COMPLAINT CONTROL NUMBER: 29-AS-20250418090451

FACILITY NAME:	PEOPLE'S CARE HOWE		FACILITY NUMBER:	565802463
ADMINISTRATOR:	DANSHELLE DAY		FACILITY TYPE:	735
ADDRESS:	3851 HOWE RD		TELEPHONE:	(805) 398-5096
CITY:	FILLMORE	STATE: CA	ZIP CODE:	93015
CAPACITY:	6	CENSUS: 3	DATE:	04/21/2025
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Danshelle Day		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff threw a rock at client in care

Client sustained an injury while in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Brian Balisi conducted an unannounced complaint visit to investigate the allegations listed above. Upon arrival LPA met with Administrator Danshelle Day and explained the reason for the visit.

At approx 09:45 a.m. LPA conducted physical plant, interviewed staff, residents as well as reviewed and obtained copies of pertinent documentation relevant to the investigation. At approx. 10:30 a.m. a collateral visit was conducted at PALS Skills Center #565850244 to interview (2) clients who were participating at their program during the visit.

It was reported that "Staff threw a rock at client in care "and "Client sustained an injury while in care" as it was alleged that Administrator Danshelle Day threw a rock at Client #1 (C1) causing a bruise on C1's arm. LPA's interview with two (2) out of three (3) clients in care revealed that (2) clients have never observed any staff throw an object at any client in care. (1) client declined to participate in an interview.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Brian Balisi
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20250418090451

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: PEOPLE'S CARE HOWE	FACILITY NUMBER: 565802463
	VISIT DATE: 04/21/2025

NARRATIVE

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Continued from 9099

LPA's interview with three (3) staff revealed they have never observed staff throw an object at any clients in care. LPA interviewed the Administrator who denied ever throwing an object at C1 or any other client in care. Additionally, during interviews with both the Administrator and the complainant, it was disclosed that C1 has a known history of making false statements. The complainant did not report any concerns regarding staff harming or causing injury to clients. LPA's records review of incident reports revealed the bruising that was observed on C1 appeared to be consistent with injuries that were sustained on a previous incident that occurred at the home on 03/19/2025. The report indicated that C1 became physically aggressive with sheriff's deputies during a home visit. During the visit, C1 threw themselves onto the ground and sustained bruising on their right arm when deputies assisted C1 to their feet. As of 04/17/2025, the bruising that was observed appeared to be older and not recently inflicted. At the time of the investigation, C1 was not available for an interview. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegations. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations, “Staff threw a rock at client in care" and "Client sustained an injury while in care" are deemed Unsubstantiated at this time.

Exit interview conducted and copy of report issued.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Brian Balisi
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2025

LIC9099 (FAS) - (06/04)

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