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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565802463
Report Date: 03/13/2026
Date Signed: 03/13/2026 01:44:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2025 and conducted by Evaluator Brian Balisi
COMPLAINT CONTROL NUMBER: 29-AS-20251106102938
FACILITY NAME:PEOPLE'S CARE HOWEFACILITY NUMBER:
565802463
ADMINISTRATOR:BELEN RODRIGUEZFACILITY TYPE:
735
ADDRESS:3851 HOWE RDTELEPHONE:
(805) 398-5096
CITY:FILLMORESTATE: CAZIP CODE:
93015
CAPACITY:6CENSUS: 5DATE:
03/13/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Belen RodriguezTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff do not administer resident’s medications as prescribed

Facility unable to meet the needs of a client in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Brian Balisi conducted an unannounced subsequent complaint visit to investigate the allegations listed above. Upon arrival LPA met with Belen Rodriguez and explained the reason for the visit.

On 11/10/2025, LPA conducted an initial 10-day complaint visit to investigate the allegations listed above. At approximately 09:05 a.m. LPA conducted physical plant, interviewed staff, residents, reviewed medication and reviewed and obtained copies of pertinent documentation relevant to the investigation. Today LPA conducted physical plant, interviewed staff, reviewed medication and reviewed and obtained copies of additional pertinent documentation relevant to the investigation.
It was reported that "Staff do not administer resident's medications as prescribed" as it was alleged that medications are not being administered as prescribed for Client #1 (C1). LPA's medication records review from 10/01/2025 to 11/10/2025 and 03/01/2025 to 03/12/2025 revealed that clients were administered medications as prescribed during these periods.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Brian Balisi
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20251106102938
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: PEOPLE'S CARE HOWE
FACILITY NUMBER: 565802463
VISIT DATE: 03/13/2026
NARRATIVE
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Continued from 9099
LPA's interview with seven (7) staff members, including the Administrator reflected that when medications are administered, one (1) staff member administers the medication and signs the medication record. A second staff member reviews the record within approximately 15 minutes to confirm that the medication was administered. Staff also reported that medication audits are conducted three times daily. At the end of each week, the Administrator conducts an additional audit to verify that medications were administered as prescribed. Interviews further revealed that no staff has ever observed a client in care miss a medication at this time. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation, “Staff do not administer resident's medications as prescribed” is deemed Unsubstantiated at this time.
It was reported that "Facility unable to meet the needs of a client in care" as it was alleged that Client #2 (C2) hits staff and throws feces. Interviews and record review indicate that since C2 was admitted on 07/15/2025, there have been no reported incidents of C2 hitting staff or throwing feces at staff.
LPA’s interview with seven (7) staff members reflected that Six (6) staff have never observed C2 hit staff or throw feces. One (1) staff member reported they have not personally observed C2 hitting staff or throwing feces but stated they heard this information during a discussion with management regarding potential behaviors when C2 was first admitted to the facility. LPA’s interview with the Administrator revealed that when a new client is scheduled for admission, a meeting is held with staff within one week of the admission date to review the client’s plan of care and discuss any potential behaviors. Regarding C2, the Administrator stated they had previously worked with C2 at another location and had never observed C2 hit staff or throw feces at that location. The Administrator also stated that no staff have reported concerns to them regarding C2 residing at the facility. During LPA's records review of C2’s file, LPA did not observe any prohibited health conditions listed that would indicate C2 could not be admitted or retained in this facility.
Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation, “"Facility unable to meet the needs of a client in care"” is deemed Unsubstantiated at this time.

Exit interview conducted and copy of report issued.
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Brian Balisi
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2