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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 565850072
Report Date: 02/28/2022
Date Signed: 02/28/2022 04:11:37 PM


Document Has Been Signed on 02/28/2022 04:11 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364



FACILITY NAME:SILVERADO THOUSAND OAKS, LLCFACILITY NUMBER:
565850072
ADMINISTRATOR:WILKIN, RONDAFACILITY TYPE:
740
ADDRESS:980 WARWICK AVETELEPHONE:
(805) 307-7300
CITY:THOUSAND OAKSSTATE: CAZIP CODE:
91360
CAPACITY:82CENSUS: 43DATE:
02/28/2022
TYPE OF VISIT:Required - 1 YearUNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Ronda WilkinTIME COMPLETED:
04:15 PM
NARRATIVE
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Licensing Program Analyst (LPA) Ashley Smith arrived unannounced at 9:20 a.m. for a required one year / post licensing visit. The LPA met with Executive Director Ronda Wilkin and explained the reason for the visit.

At 10:57 a.m., the LPA toured the physical plant areas inside and outside to ensure there are no health and safety hazards and facility is in compliance with Title 22 Regulations.

COMMON AREAS: The facility is a two-story building. On the first floor, there are the kitchen facilities, dining room, Bistro, laundry rooms, Wellness Center, office spaces, and common restrooms. On the second floor, there is a sensory room, beauty salon, spa, Wellness Center, second floor dining, a private dining space, several activity spaces, office spaces and common restrooms. The LPA observed common areas to be clean and in good condition. There were no obstructions and/or tripping hazards throughout the facility. There were cameras in the common areas, outdoor courtyard, and exterior perimeter. Required postings were found in the hallway on the first floor. There are fire extinguishers throughout the facility, which were serviced 6/2021.

There are three outdoor gated courtyards; two are on the first floor and one is on the 2nd floor. The LPA observed outdoor furniture, with a covered shaded area for residents. There were no bodies of water observed during today’s visit. Delayed egress was tested on two exits and they were operational at the time of the visit.

KITCHEN: The main kitchen is located on the 1st floor. Facility dining room and commercial kitchen were inspected and found to be in compliance with Title 22 regulations. Facility uses Sysco Foods for food deliveries, and food delivery takes place twice a week. There was a sufficient supply of perishable and non-perishable food. Food appeared to be of good quality.

RESIDENT ROOMS: The LPA observed randomly selected rooms on the first and second floor and no immediate health or safety hazards was observed. Restrooms were clean, with properly installed grab-bars in resident bathrooms and non-skid strips in shower tubs. Appropriate furniture was also observed in the units.

SUPERVISOR'S NAME: Jeralyn Ann PfannenstielTELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley SmithTELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:
DATE: 02/28/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 02/28/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
Page: 1 of 4


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: SILVERADO THOUSAND OAKS, LLC
FACILITY NUMBER: 565850072
VISIT DATE: 02/28/2022
NARRATIVE
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RESIDENT ROOMS: During today's visit, water temperature was tested throughout the units. After a slight adjustment to the water boiler, temperature ranged between 111 – 120 degrees Fahrenheit, which is within the required range per regulation of 105 to 120 degrees Fahrenheit. Appropriate signs promoting good hand hygiene were observed in resident and common restrooms.

RECORDS: Resident records were reviewed at 10:30 a.m. The LPA reviewed five files for, but not limited to: admissions agreements, medical assessment, updated appraisals. Out of the five files review, one out of five residents (Resident #1 – R1) was missing a medical assessment. Otherwise, resident records were in order.

Personnel records were reviewed at 11:30 a.m. The LPA reviewed personnel records, but not limited to: job application, health assessments, TB results, criminal record statements and clearances, first aid/CPR certification. The Administrator’s Certificate expires 04/20/2023. Out of the five files reviewed, two staff members (Staff #1, Staff #2) require a medical assessment.

MEDICATION: Medications review began at 12:05 p.m. The LPA reviewed medications for 2 residents. Medications are maintained locked inaccessible to residents in the Wellness Centers located on the first and second floor. One out of two residents (Resident #2 – R2) has a PRN for Acetaminophen and it was observed that nine out of the thirty pills had been administered. However, staff did not record of the date and times of when the medication was administered. In addition, the medication audit revealed that R2’s Lorazepam is scheduled to be administered at 5 p.m. every day; however, documentation noted that it was administered on 2/26 at 8 a.m., 2/26 at 5 p.m., and 2/28 at 3:48 a.m.

INFECTION CONTROL: The facility has a central entry point for symptom screening, temperature checks, and sanitation station. The facility has an adequate supply of Personal Protection Equipment (PPE). The facility’s cleaning protocol is sufficient. If needed, the facility has the capacity to isolate residents if there is a confirmed case of COVID-19. The facility has previously managed COVID-19 active cases and the facility complied with all requirements set forth by the local health department and licensing. Staff are up to date regarding guidelines pertaining to visitation and vaccine requirements. The community's policies and procedures pertaining to infection control were adequate.

The following deficiencies were observed (See LIC 809-D.) and cited from the California Code of Regulations, Title 22 and California Health and Safety Code. Failure to correct the deficiencies may result in civil penalties. Exit interview conducted. A copy of the report and appeal rights were provided.

SUPERVISOR'S NAME: Jeralyn Ann PfannenstielTELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley SmithTELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:

DATE: 02/28/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/28/2022
LIC809 (FAS) - (06/04)
Page: 2 of 4
Document Has Been Signed on 02/28/2022 04:11 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364


FACILITY NAME: SILVERADO THOUSAND OAKS, LLC

FACILITY NUMBER: 565850072

DEFICIENCY INFORMATION FOR THIS PAGE:

VISIT DATE: 02/28/2022

DEFICIENCIES & PLANS OF CORRECTION (POCs)
Type A
Section Cited
CCR
87465(a)(5)
Incidental Medical and Dental Care Services
(5) The licensee shall assist residents with self-administered medications as needed.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on observation, the licensee did not comply with the section cited above in one out of two residents (R2), which poses an immediate health and safety risk to persons in care.
POC Due Date: 03/01/2022
Plan of Correction
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The Administrator agreed to do the following:
1. Within 24 hours - schedule a 1:1 with the staff person whom committed the medication error to review medication administration protocol. 2. Schedule an in-service training with staff, to discuss medication protocol - specifically regarding documentation for PRN medication and controlled substances. Submit sign in sheet and applicable documents by 3/7/2022
Type A
Section Cited
CCR
87465(c)(3)
Incidental Medical and Dental Care Services
(c) If the resident's physician has stated in writing that the resident is unable to determine his/her own need for nonprescription PRN medication, but can communicate his/her symptoms clearly, facility staff designated by the licensee shall be permitted to assist the resident with self-administration, provided all of the following requirements are met: (3) A record of each dose is maintained in the resident's record. The record shall include the date and time the PRN medication was taken, the dosage taken, and the resident's response.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on observation, the licensee did not comply with the section cited above in one out of two residents (R2), which poses an immediate health and safety risk to persons in care..
POC Due Date: 03/01/2022
Plan of Correction
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The Administrator agreed to do the following:
1. Within 24 hours - schedule a 1:1 with the staff person whom committed the medication error to review medication administration protocol. 2. Schedule an in-service training with staff, to discuss medication protocol - specifically regarding documentation for PRN medication and controlled substances. Submit sign in sheet and applicable documents by 3/7/2022

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Jeralyn Ann PfannenstielTELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley SmithTELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:
DATE: 02/28/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 02/28/2022
LIC809 (FAS) - (06/04)
Page: 3 of 4


Document Has Been Signed on 02/28/2022 04:11 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364


FACILITY NAME: SILVERADO THOUSAND OAKS, LLC

FACILITY NUMBER: 565850072

DEFICIENCY INFORMATION FOR THIS PAGE:

VISIT DATE: 02/28/2022

DEFICIENCIES & PLANS OF CORRECTION (POCs)
Type B
Section Cited
CCR
87458(a)
Medical Assessment
(a) Prior to a person's acceptance as a resident, the licensee shall obtain and keep on file, documentation of a medical assessment, signed by a physician, made within the last year. The licensee shall be permitted to use the form LIC 602 (Rev. 9/89), Physician's Report, to obtain the medical assessment.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on record review, the licensee did not comply with the section cited above in 1 out of 5 resident files (R1) which poses a potential health and safety risk to persons in care.
POC Due Date: 03/11/2022
Plan of Correction
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The Administrator agreed to do the following:
1. Obtain an updated medical assessment for R1; submit no later than 3/11/2022
Type B
Section Cited
CCR
87411(f)
87411(f) Personnel Requirements - General. All personnel, including the licensee and administrator, shall be in good health, and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening, including a chest x-ray or an intradermal test, performed by a physician not more than six (6) months prior to or seven (7) days after employment or licensure.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on record review, the licensee did not comply with the section cited above in 2 out of 5 staff records (S1, S2) which poses a potential health and safety risk to persons in care.
POC Due Date: 03/11/2022
Plan of Correction
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The Administrator agreed to do the following:
1. Obtain the Health Screenings for S1 and S2; submit no later than 3/11/2022

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Jeralyn Ann PfannenstielTELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley SmithTELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:
DATE: 02/28/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 02/28/2022
LIC809 (FAS) - (06/04)
Page: 4 of 4