565850112-5-28-2026-29-AS-KHEN-DWE4DF-20260727190041

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 565850112
Report Date: 05/28/2026
Date Signed: 05/28/2026 04:09:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/11/2026 and conducted by Evaluator Kelly Dulek

COMPLAINT CONTROL NUMBER: 29-AS-20260511145227

FACILITY NAME:	REGENCY PALMS OXNARD		FACILITY NUMBER:	565850112
ADMINISTRATOR:	STEPHANI SMITH		FACILITY TYPE:	740
ADDRESS:	1020 BISMARK WAY		TELEPHONE:	(805) 247-0227
CITY:	OXNARD	STATE: CA	ZIP CODE:	93033
CAPACITY:	127	CENSUS: 89	DATE:	05/28/2026
		UNANNOUNCED	TIME BEGAN:	10:10 AM
MET WITH:	Stephani Smith		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

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Licensee/Administrator does not ensure there is sufficient staff to meet the needs of residents

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Kelly Dulek conducted an unannounced subsequent complaint visit regarding the above noted allegation. Upon arrival, LPA was greeted by front desk staff. LPA then met with Executive Director (ED) Stephani Smith at 10:23AM. Entrance interview conducted.

During today’s visit, LPA conducted interviews with four (4) staff and ED from 10:23AM to 01:20PM and LPA reviewed and obtained copies of pertinent documents. During an initial complaint visit conducted on 05/13/2026, LPA conducted interviews with five (5) staff from 02:12PM to 04:35PM, toured the facility with staff at 04:40PM, and LPA reviewed and obtained copies of documents relevant to the investigation. The following was then determined:

Report Continued on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Kelly Dulek
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20260511145227

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: REGENCY PALMS OXNARD	FACILITY NUMBER: 565850112
	VISIT DATE: 05/28/2026

NARRATIVE

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It was alleged that management does not schedule a sufficient number of staff to meet the resident needs in an attempt to save money. LPA reviewed staffing schedules and the personnel report for the facility. Both documents indicated a minimum of three (3) care staff in the Assisted Living unit and three (3) care staff in the Memory Care unit during both the am and pm shift. Additionally, there is a medication technician scheduled in Assisted Living and one (1) scheduled in Memory care on both shifts. The overnight shift consists of one (1) shared medication technician and between three (3) to four (4) caregivers. Interviews revealed the schedule does show sufficient coverage, but there are staff who regularly call out. All staff and management interviewed indicated the schedule recently changed to better meet the resident needs, which includes staff shifting their weekday schedules to ensure weekend coverage. Additionally, management has been working on hiring and training additional staff. During today’s visit, there were four (4) caregivers working on each side of the building and an additional staff was being trained. Staff interviewed stated that three (3) or four (4) caregivers during the am shift and pm shift is sufficient to meet the needs of residents in care. Currently management is scheduling four (4) caregivers to ensure adequate coverage even in the event staff call out. The information obtained during the investigation did not include sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.

No citations issued. Exit interview was conducted. A copy of the report was provided.

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Kelly Dulek
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026

LIC9099 (FAS) - (06/04)

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