565850157-5-29-2025-29-AS-KBUY-DH6V62-20250530160848

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 565850157
Report Date: 05/29/2025
Date Signed: 05/29/2025 12:26:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2024 and conducted by Evaluator Brian Balisi

COMPLAINT CONTROL NUMBER: 29-AS-20240514090508

FACILITY NAME:	NEWPORT INSTITUTE - PIMLICO		FACILITY NUMBER:	565850157
ADMINISTRATOR:	STOKES, JEP		FACILITY TYPE:	772
ADDRESS:	10813 PIMLICO DRIVE		TELEPHONE:	(805) 523-2294
CITY:	MOORPARK	STATE: CA	ZIP CODE:	93021
CAPACITY:	6	CENSUS: 4	DATE:	05/29/2025
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Inguilber "Ingi" Alcantar - Residential Supervisor		TIME COMPLETED:	12:45 PM

ALLEGATION(S):

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Sexual Abuse: Facility Staff #1 (S1) alleged to be sexually inappropriate with Client #1 (C1) and Client #2 (C2).

Staff intimidated clients

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Brian Balisiconducted a subsequent complaint visit to deliver final findings for the above allegation. During today’s visit, LPA met with Inguilber "Ingi" Alcantar - Residential Supervisor and explained the reason for the visit.

On 05/14/2024, the Woodland Hills North Adult and Senior Care Regional Office (RO) received a complaint alleging a facility Staff #1 (S1) sexually harassed multiple clients while in care. The complaint was referred to the Community Care Licensing Division (CCLD) Investigations Branch (IB) and assigned to Investigator Johnny Canto.

On 05/15/2024, from 9:30 a.m. to 12:30 p.m., LPA Balisi conducted an unannounced complaint visit. At approximately 10:00 a.m., the LPA conducted a physical plant tour with staff, interviewed staff, and reviewed and obtained pertinent documentation relevant to the investigation. The LPA determined further investigation was required.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Brian Balisi
LICENSING EVALUATOR SIGNATURE:	DATE: 05/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 29-AS-20240514090508

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: NEWPORT INSTITUTE - PIMLICO	FACILITY NUMBER: 565850157
	VISIT DATE: 05/29/2025

NARRATIVE

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On 05/17/2024, at 3:58 p.m., Investigator Canto conducted interviews with the administrator; on 05/22/2024, with a treatment program recovery director, and at approximately 4:00 p.m., with former staff; on 08/27/2024, at approximately 1:00 p.m., with staff; on 09/05/2024, from approximately 10:06 a.m. to 3:34 p.m., with Client #1 (C1) and Client #2 (C2) resident representatives; and on 09/11/2024, from approximately 12:00 p.m. to 4:30 p.m., with Staff #1 (S1) and staff. In addition, the investigator reviewed facility file documents pertinent to the investigation. The Ventura County Sheriff Department (VCSD) was contacted and reported no contact or calls for service for C1 or C2.

A review of C1’s psychiatric evaluation revealed C1 was admitted to the program on 01/30/2023. C1’s diagnosis included major depressive disorder, recurrent severe; major depressive disorder, recurrent unspecified; generalized anxiety disorder; and eating disorder, unspecified. C1’s treatment plans were also reviewed. None of the documents reviewed provided any relevant information to the allegation. C1 left the program prior to the complaint being filed and attempts to contact C1 for an interview were unsuccessful.

A review of C2’s psychiatric evaluation revealed C2 was admitted to the program on 01/13/2023. C2’s diagnosis included post-traumatic stress disorder, unspecified; major depressive disorder, recurrent, moderate; other specified eating disorder; and attention deficit hyperactivity disorder, predominantly inattentive type. C2’s treatment plans were also reviewed. None of the documents reviewed provided any relevant information to the allegation. C2 left the program prior to the complaint being filed and attempts to contact C2 for an interview were unsuccessful.

During the course of the Department’s investigation multiple attempts were completed to contact C1 and C2, however, both were not interviewed. The reporting party (RP) alleged that facility Staff #1 (S1) made several inappropriate sexualized comments to them and addressed two of the facility’s clients (C1 and C2) in an inappropriately sexualized manner. The RP stated they informed the facility’s Human Resource Department of S1’s inappropriate behavior. The RP forwarded the emails to investigator Canto that they had sent to the facility’s Human Resource Department. After a review of the emails, the investigator found no information regarding any allegations made by any clients or information that any clients were being sexually abused. The RP did not witness any incidents of sexual abuse. The Human Resource Department had no allegation of inappropriate behavior regarding S1. The facility administrator said they had never seen S1 behave inappropriately to any clients. During the investigator’s interviews, S1 denied any inappropriate behavior towards any clients.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Brian Balisi
LICENSING EVALUATOR SIGNATURE:	DATE: 05/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 29-AS-20240514090508

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: NEWPORT INSTITUTE - PIMLICO	FACILITY NUMBER: 565850157
	VISIT DATE: 05/29/2025

NARRATIVE

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S1 theorized the allegations were made in retaliation for disciplinary actions taken by the facility against previous employees. Investigator Canto contacted the local law enforcement department which has jurisdiction in the area and noted no investigation or contact was made regarding the alleged clients. The Department’s investigation found no evidence to determine if the allegation of neglect which led to sexual abuse occurred. Therefore, the allegation “Sexual Abuse: Facility Staff #1 (S1) alleged to be sexually inappropriate with Client #1 (C1) and Client #2 (C2)” is deemed Unsubstantiated at this time.

It was reported that "Staff intimidated clients" as it was alleged, that Staff #2 spoke inappropriately to Client #3 (C3). Interview conducted with five (5) clients, including C3, three (3) reported that they have not witnessed any staff making inappropriate or disrespectful comments to clients in care. However, two (2) clients stated that, during multiple private sessions with S2, S2 made inappropriate comments and spoke in a disrespectful manner about other clients residing in the home. These reported incidents occurred privately, and there were no witnesses to corroborate the allegations. In addition, LPA also interviewed twelve (12) staff members. All (12) staff stated they have not observed any staff member speaking inappropriately to, or intimidating, clients in the facility. None of the staff reported having any concerns regarding inappropriate or disrespectful conduct by other staff toward clients. A review of facility records by the LPA did not show any documentation indicating that S2 has been formally disciplined or written up for making inappropriate comments to clients at this time.
Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “Staff intimidated clients” is deemed Unsubstantiated at this time.

Exit interview conducted, copy of this report issued.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Brian Balisi
LICENSING EVALUATOR SIGNATURE:	DATE: 05/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2025

LIC9099 (FAS) - (06/04)

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