565850157-2-20-2026-29-AS-DPEA-DSKTGS-20260327144337

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 565850157
Report Date: 02/20/2026
Date Signed: 02/20/2026 11:36:09 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/29/2025 and conducted by Evaluator Zabel Chochian

COMPLAINT CONTROL NUMBER: 29-AS-20250929160310

FACILITY NAME:	NEWPORT INSTITUTE - PIMLICO		FACILITY NUMBER:	565850157
ADMINISTRATOR:	JIMENEZ, CHARLES		FACILITY TYPE:	772
ADDRESS:	10813 PIMLICO DRIVE		TELEPHONE:	(805) 523-2294
CITY:	MOORPARK	STATE: CA	ZIP CODE:	93021
CAPACITY:	6	CENSUS: 6	DATE:	02/20/2026
		UNANNOUNCED	TIME BEGAN:	10:45 AM
MET WITH:	Alana Chavez, Bevioral Health Specialist II		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Staff would limit hot water to resident
Staff would not allow resident to deny medical transfer to hospital

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to deliver investigation finding. Upon arrival LPA met with staff. Reason for the visit was discussed. LPA spoke with Regan Mew, Compliance Specialist North LA. Allegation finding was disscussed.

On 09/29/2025, the Department received the above allegations. It was alleged that staff restricted access to hot water despite resident #1’s (R1) condition where hot water provides symptom relief. In addition, it was alleged that resident #1 was transported to the emergency room without explanation or informed consent.

Following is a summary of the investigation findings:

On 10/07/2025, LPA Chochian conducted an initial complaint visit to investigate allegations. LPA conducted physical plant tour inside and outside with staff. LPA conducted interviews with six (6) residents from approximately 11:45pm-2pm. (Continue to LIC9099C).

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:	DATE: 02/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20250929160310

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: NEWPORT INSTITUTE - PIMLICO	FACILITY NUMBER: 565850157
	VISIT DATE: 02/20/2026

NARRATIVE

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Also, telephone interviews were conducted with five (5) facility staff on 12/21/2025 and 2/06/2026. In addition, facility records relevant to the allegations was reviewed.

Regarding allegation “Staff would limit hot water to resident” – R1 was admitted to the facility on 9/11/2025 with OCD, Panic Disorder, GAD, MDD, ADHD, and Cannabis use disorder. It was also noted that R1 engages in compulsive showering up to 3-12 hours daily, which severely impairs hygiene, sleep nutrition, employment and daily functioning. According to staff R1 also has experienced daily panic attacks, anxiety including vomiting. Staff reported that R1 was admitted to the facility for treatment of the above-mentioned conditions. Staff stated that R1 continued to shower for long hours, during the day, night and early mornings (3am). According to staff this would disturb other residents’ sleep and daily activities. Other residents could not shower since R1 would shower for hours. Staff stated that they always tried to get R1 to shorten shower time by communicating and oversight. Staff interviews revealed that despite all the communication and oversight R1 continued to ignore staff. Interview with the other residents confirmed that R1 would be in the shower for long hours (day and night). Resident reported that the facility staff would try to get R1 to shorten shower time however R1 would continue to shower and would stay for several hours; residents confirmed that R1 would shower late at night for several hours and in the early morning hours (1a.m – 5a.m.). Residents interviewed expressed that this would interrupt their sleep. Interviews revealed that despite staff and residents constantly asking R1 to shorten shower time R1 would continue to shower for hours. Multiple attempts made to reach R1 was unsuccessful. Residents and staff denied ever shutting the facility water.

Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “Staff would limit hot water to resident” is deemed Unsubstantiated at this time.

Regarding allegation “Staff would not allow resident to deny medical transfer to emergency room”.
Records reviewed and staff interviewed revealed that on 09/22/2025 R1 was taken to the ER at the request of the clinical team due to concerns of possible cannabinol hyperemesis syndrome (nausea and vomiting). Staff reported that R1 was not forced to go to the ER; R1 was not feeling well; clinical team was informed of R1’s condition and it was recommended that staff take R1 to the ER. (Continue to LIC9099C)

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:	DATE: 02/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20250929160310

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: NEWPORT INSTITUTE - PIMLICO	FACILITY NUMBER: 565850157
	VISIT DATE: 02/20/2026

NARRATIVE

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Other residents interviewed denied ever being forced any medical attention. R1 discharged self from the facility despite clinical advice on 09/23/2025 at approximately 1am-1:30am. Multiple attempts made to reach R1 was unsuccessful.

Based on the information obtained during the investigation, the Department does not have sufficient evidence to validate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “Staff would not allow resident to deny medical transfer to emergency room” is deemed Unsubstantiated at this time.

Exit interview conducted. Copy of the report provided.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:	DATE: 02/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026

LIC9099 (FAS) - (06/04)

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