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32 | Continued from LIC 9099-C
Regarding allegation “Staff did not safeguard resident's personal belongings” it was reported that a caregiver stole money from a resident and the administrator failed to take appropriate action. An interview with the backup administrator/facility designee, Agnes Gazaryan and Marketing Director, Ashley Kumar, revealed that staff reported the allegation to management, and a meeting was conducted with Resident #1 (R1) to gather additional information regarding the incident reported. During this meeting R1 denied that any staff member stole money from them. The facility representative acknowledged that, for several days following the allegation and R1’s consent, the resident’s wallet was secured in a locked cabinet for safekeeping. The facility representative further stated that after a few days, R1 requested that their wallet be returned, and the request was honored. An interview with R1 revealed that they frequently ask facility drivers to transport them to the bank to withdraw money and often request facility staff to purchase hygiene products on their behalf. During the interview, R1 denied tipping or providing money to staff for these additional services. LPA requested receipts for the reported purchases; however, R1 was unable to provide documentation. During the interview, the resident appeared forgetful and repetitive when recounting events. Staff interviewed acknowledged purchasing some hygiene items for residents, however, they denied receiving tips of stealing money. LPA reviewed R1’s most recent Physician’s Report dated January 24, 2025. Under the mental condition section, the physician indicated that R1 is not able to manage their cash resources, with a comment stating that family manages the resident’s finances. Additionally, review of the resident Pre-Placement Appraisal Information form date January 25, 2025, signed by Administrator, Monica Reyes, indicated the resident’s mental condition as “mild forgetfulness” and the section indication assistance with managing personal cash resources was marked “yes.” LPA reviewed the facility’s operation plan and does not have a surety bond or policy or procedure in place to safeguard resident cash resources in instances where residents are unable to independently manage their finances. Based on the information gathered during the investigation, the department has sufficient evidence to confirm this allegation occurred. Therefore, the allegation of “Staff did not safeguard resident's personal belongings” has been SUBSTANTIATED at this time.
Continued on LIC 9099-C
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