565850168-7-27-2023-29-AS-DPEA-CU9VXM-20230731164945

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 565850168
Report Date: 07/27/2023
Date Signed: 07/27/2023 11:25:33 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2022 and conducted by Evaluator Martha Arroyo

COMPLAINT CONTROL NUMBER: 29-AS-20221026142548

FACILITY NAME:	OAKMONT OF RIVERPARK		FACILITY NUMBER:	565850168
ADMINISTRATOR:	ERIC MENSAH		FACILITY TYPE:	740
ADDRESS:	901 TOWN CENTER DRIVE		TELEPHONE:	(805) 940-0390
CITY:	OXNARD	STATE: CA	ZIP CODE:	93036
CAPACITY:	140	CENSUS: 89	DATE:	07/27/2023
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Chris Anderson		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

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Staff handled resident roughly.
Staff not properly trained.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Martha Arroyo conducted a subsequent visit to the facility to issue findings for the above allegations. The initial visit was conducted on 10/27/2022 by LPA K. Dulek and a subsequent visit was conducted on 05/12/2023 by LPA M. Arroyo. During today's visit, LPA met with Executive Director (ED), Chris Anderson and the reason for the visit was explained. Entrance interview.

During the initial visit on 10/27/2022, LPA Dulek walked the facility to ensure there are no health and safety hazards at 12:37 p.m., interviewed the ED at 10:37 a.m., and obtained copies of pertinent documents. On 05/12/2023, LPA Arroyo conducted interviews with three Memory Care staff and one Memory Care resident between 1:45 p.m. and 2:17 pm., and conducted a facility file review at 2:25 p.m. and obtained copies of pertinent documents. On 07/05/2023, LPA Arroyo also conducted telephonic interviews with resident family members at 1:20 p.m. and 1:37 p.m.

(Report Continued on LIC 9099C...)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Desaree Perera	TELEPHONE: (818) 596-4347
LICENSING EVALUATOR NAME: Martha Arroyo	TELEPHONE: (818) 421-6459
LICENSING EVALUATOR SIGNATURE:	DATE: 07/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20221026142548

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: OAKMONT OF RIVERPARK	FACILITY NUMBER: 565850168
	VISIT DATE: 07/27/2023

NARRATIVE

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(Report Continued from LIC 9099...)

It was alleged that staff handled resident roughly. It was reported that staff was giving Resident #1 (R1) a sponge bath and cleaning them even after R1 was screaming in pain. Information obtained from R1’s Physician’s Report (LIC 602A) dated 09/14/2022, indicated R1 was confused/disoriented and expressed aggressive behavior; however, it also indicated R1 was able to follow instructions and communicate needs. Interviews conducted with staff revealed residents are vocal and will report if either staff or anyone else treats them differently. Additionally, staff stated they have not witnessed another staff be rough or aggressive with any resident. Interviews with family members revealed the residents have not reported any type of mistreatment from the facility staff and stated they had no concerns. Furthermore, residents stated the staff is nice and treat the residents right and denied staff has either been rough or aggressive while helping them. Based on the information obtained during the course of the investigation, the Department does not have sufficient evidence to support the allegation of “staff handled resident roughly”. Therefore, this allegation is deemed Unsubstantiated at this time.

It was also alleged that staff are not properly trained. It was reported that staff was not trained properly in how to deal with hospice residents and to not touch/move the resident due to pain. Record review revealed that upon hiring, facility staff are trained through Relias Learning, LLC. Once all online based training is completed, staff will undergo at least three days of shadowing another staff to ensure proper training. Additionally, R1’s Resident Assessment dated 08/11/2022, stated resident requiring services from hospice staff will have care provided by the facility nurse. Interviews conducted with staff revealed they receive training as soon as they are hired and continuously receive training as needed. Interviews conducted with family members revealed the residents depend on the staff to assist with their activities of daily living (ADL’s) and feel the residents’ needs are being met. Furthermore, family members stated they had no concerns about the staff and reported feeling sure the facility staff is trained and know what they are doing. Based on the information and records obtained and reviewed, the Department does not have sufficient evidence to support the allegation of “staff not properly trained”. Therefore, this allegation is deemed Unsubstantiated at this time.

Exit interview conducted. No citations were issued at this time. Report was reviewed and a copy was issued.

SUPERVISOR'S NAME: Desaree Perera	TELEPHONE: (818) 596-4347
LICENSING EVALUATOR NAME: Martha Arroyo	TELEPHONE: (818) 421-6459
LICENSING EVALUATOR SIGNATURE:	DATE: 07/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2023

LIC9099 (FAS) - (06/04)

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