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25 | Licensing Program Analyst (LPA) Erica Mosley conducted a case management - deficiencies visit due to deficiencies discovered over the course of the investigation of complaint control number 29-AS-20231121093226. LPA met with Executive Director Kailey Vanderwall and explained the reason for the visit. On todays visit LPA Mosley conducted a physical plant tour at 10:35 a.m. to ensure there are no immediate health and safety hazards and facility is in compliance with Title 22 Regulations.
During the investigation, interviews conducted with staff revealed that six (6) out of ten (10) staff that work in the community’s Traditions Memory care unit had concerns regarding the treatment of the residents by staff. All six (6) staff revealed that even though they did not witness the alleged incident between Resident 1 and Staff 1, they have observed similar behavior from staff including S1. Staff revealed they have observed staff tell residents, “Oh, I’m busy, I’ll come later” when asked for assistance, or have heard staff including S1, yelling at R1, “You need to stand up, we are not picking you up,” in passing. Other staff revealed that various residents are ignored, staff pretends to not hear residents when asked for assistance, one resident is heard yelling for help and staff does not check on them because it is a behavior of the resident. It was also revealed that staff have been observed arguing with the residents. Additionally, staff revealed that concerns have been voiced to management, however nothing gets done.
Pursuant to Title 22, California Code of Regulations, the following deficiency is cited (refer to LIC 809-D).
Exit interview conducted, appeal rights discussed, and a copy of this report issued. |