565850168-7-20-2026-29-AS-KLOZ-DYE2PZ-20260929173504

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 565850168
Report Date: 07/20/2026
Date Signed: 07/20/2026 04:53:01 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2025 and conducted by Evaluator Esther Cortez

COMPLAINT CONTROL NUMBER: 29-AS-20250918145410

FACILITY NAME:	OAKMONT OF RIVERPARK		FACILITY NUMBER:	565850168
ADMINISTRATOR:	KAILEY VANDERWALL		FACILITY TYPE:	740
ADDRESS:	901 TOWN CENTER DRIVE		TELEPHONE:	(805) 940-0390
CITY:	OXNARD	STATE: CA	ZIP CODE:	93036
CAPACITY:	140	CENSUS: 93	DATE:	07/20/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	ERIK BLEITZ		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Staff make inappropriate comments towards residents

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Esther Cortez conducted an unannounced subseqnent complaint visit for the above allegations. Upon arrival, LPA met with the Executive Director (ED), Erik Bleitz and was explained the reason for the visit. Entrance interview conducted.

On 09/23/25, between 10:00 a.m. and 3:00 p.m., the LPA interviewed the Executive Director, two (2) staff, three (3) residents, conducted observations, a file review, tested two residents emergency call button in their restroom and obtained copies of resident records and other pertinent documents relevant to the investigation. On 12/23/25, between 9:40 a.m. and 4:30 p.m., the LPA interviewed the Executive Director, four (4) staff, one (1) witness, conducted a resident file review, and obtained copies of resident records and other pertinent documents relevant to the investigation. During today's inspection the LPA interviewed, the ED three, (3) staff, one (1) witness, two (2) residents, attempted to interview two (2) additional residents, conducted a file review and obtained copies of resident records and other pertinent documents relevant to the investigation. Report will continue on LIC9099-C, 2nd page.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20250918145410

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: OAKMONT OF RIVERPARK	FACILITY NUMBER: 565850168
	VISIT DATE: 07/20/2026

NARRATIVE

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On the allegation “Staff make inappropriate comments towards residents”; it is the concern of the Reporting Party (RP) that Staff 1 (S1) made an inappropriate comment to Resident 2 (R2). The date of the incident was not provided. It was also reported that staff verbally abuse the residents by saying things like, “Eat this.” An interview with R2 revealed that S1 stated, “What's your problem now?” when R2 went to talk to them about an incident. S1 no longer works at the facility and could not be interviewed. However, an interview with the previous Executive Director, Kailey Vanderwall, revealed that S1 had denied making that comment. All other residents and witnesses interviewed denied hearing staff make inappropriate comments to residents. Residents interviewed revealed that staff are nice to the residents and they have not seen or heard anyone disrespect the residents. Furthermore, interviews were conducted with seven staff members, consisting of Med Techs and Caregivers. While all staff denied making inappropriate comments themselves, two provided additional statements regarding resident interactions. One staff member stated they previously witnessed staff being rude to R2 and reported it to the Memory Care Director, who is no longer employed at the facility. A second staff member noted that they heard staff being rude to residents when they first started working at the facility three years ago, but clarified that those individuals are no longer employed there, and no further rude comments have been heard from the time the complaint was submitted last year up to the present. The remaining five staff members denied ever hearing staff make inappropriate comments to residents. Although the allegation may have happened or is valid, based on interviews, the department does not have sufficient evidence to prove the alleged violation did or did not occur; therefore the allegation, “Staff make inappropriate comments towards residents” is UNSUBSTANTIATED at this time.

Exit interview conducted. Today's report was reviewed and emailed to the Executive Director.

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2026

LIC9099 (FAS) - (06/04)

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