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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565850215
Report Date: 01/29/2024
Date Signed: 01/29/2024 03:52:51 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2024 and conducted by Evaluator Martha Arroyo
COMPLAINT CONTROL NUMBER: 29-AS-20240122150133
FACILITY NAME:NEWPORT INSTITUTE -READFACILITY NUMBER:
565850215
ADMINISTRATOR:STOKES, JEPFACILITY TYPE:
772
ADDRESS:4914 READ ROADTELEPHONE:
(805) 222-5110
CITY:MOORPARKSTATE: CAZIP CODE:
93021
CAPACITY:6CENSUS: 5DATE:
01/29/2024
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Tiai Salanoa TIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Licensee is not revealing the license number in all adverstisements.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Martha Arroyo conducted an initial 10-day complaint visit for the above allegation. Upon arrival, the LPA met with staff Ziri, and at this time, the reason for the visit was explained. The Residential Supervisor (RS), Charles Jimemez was not available today. Program Director, Tiai Salanoa was contacted via telephone and arrived during the visit. Entrance interview conducted.

During today's visit, the LPA along with staff conducted a plant tour to ensure there were no health and safety concerns at 2:35 p.m. and obtained copies of pertinent documents relevant to the investigation.

(Report Continued on LIC 9099C...)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20240122150133
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: NEWPORT INSTITUTE -READ
FACILITY NUMBER: 565850215
VISIT DATE: 01/29/2024
NARRATIVE
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(Report Continued from LIC 809...)

Regarding the allegation: Licensee is not revealing the license number in all advertisements. It was reported that licensee is advertising in magazines; however, there are no license numbers of the facilities displayed on the magazine advertisements. Records review of magazine advertisement obtained revealed that on a recent magazine advertisement on the Greet Coronal Del Mar, there are no license numbers provided on the front page of the advertisement. Additionally, although a Quick Response (QR) Code is placed on the magazine advertisement to allow the public to obtain more information; the public should be able to see the facility’s license number without needing to look further. Furthermore, all advertisements placed by the licensee shall include the license numbers displayed for all to see. Based on the information obtained and reviewed, the allegation of, “Licensee is not revealing the license number in all advertisements” is being deemed Substantiated at this time.

The following deficiencies were observed (See LIC 809-D) and cited from the California Code of Regulations, Title 22 and/or California Health and Safety Code. Failure to correct the deficiencies may result in additional civil penalties.

Exit interview conducted. A copy of the report and appeal rights were provided.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 29-AS-20240122150133
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: NEWPORT INSTITUTE -READ
FACILITY NUMBER: 565850215
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/29/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/09/2024
Section Cited
CCR
81011(a)
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81011(c)Licensees that operate more than one facility and use a common advertisement for these facilities shall be required to list each facility license number in accordance with Health and Safety Code section 1514.
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The licensee has agreed to the following:
1.) Review Regulation 81011.
2.) Submit a statement of understanding on Regulation 81011 and submit to CCL no later than 02/09/2024.
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Health and Safety Code section 1514 provides: b) Advertisements... subject to the requirements of subdivision (a) shall include, but are not limited to, those contained in the following: (1) Newspaper or magazine.
This requirement was not met as evidenced by:
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Based on the information obtained, the licensee did not comply with the section cited above as no license numbers of the
facilities are on the magazine advertisement for the licensee, which poses a potential health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3