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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565850243
Report Date: 07/09/2025
Date Signed: 07/09/2025 04:52:39 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/03/2025 and conducted by Evaluator Zabel Chochian
COMPLAINT CONTROL NUMBER: 29-AS-20250703165848
FACILITY NAME:LAUREL HEIGHTSFACILITY NUMBER:
565850243
ADMINISTRATOR:JOHNNY ORTIZFACILITY TYPE:
740
ADDRESS:13960 PEACH HILL DRIVETELEPHONE:
(805) 292-0700
CITY:MOORPARKSTATE: CAZIP CODE:
93021
CAPACITY:112CENSUS: 92DATE:
07/09/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Johnny OrtizTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff financially abused a resident in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Zabel Chochian conducted a complaint visit regarding above allegation.
LPA met with Executive Director (ED) Jonny Ortiz. Allegation was discussed with the ED.

During today's visit LPA conducted interview with the ED, met with resident #1 (R1) and R1's responsible persons. Interviews revealed that on 06/30/2025, resident #1's respnsible person reached out to the ED and reported fradulant charges on R1's credit card. There were two charges, one on 5/19/2025 for $1675 for StubHub and another for $4717 on 5/20/2025 for Delta Airlines. A police report was filed by the facility. Bank/credit card records confirmed the flight was booked for an individual identified as one of the facility corporate office staff. Facility conducted an internal investigation. Staff was asked about the fradualant transactions on R1's bank/credit card and staff admitted to the fradulent charges. Henceforth, staff was suspended from employment pending termination.
The investigation findings revealed that Resident #1, was a victim of financial abuse by facility corporate staff. Staff and other potential witnesses confirmed the validity of the allegation. (contiue to LIC9099c)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20250703165848
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: LAUREL HEIGHTS
FACILITY NUMBER: 565850243
VISIT DATE: 07/09/2025
NARRATIVE
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Based on the information gathered, there is sufficient evidence that resident #1 was financial abused by staff. Therefore, allegation “Staff financially abused a resident in care” is Substantiated at this time.

Pursuant to CCR, Title 22, Division 6, Chapter 8, the following deficiency was cited.

Exit conducted. Copy of report and appeal rights provided.
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 29-AS-20250703165848
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: LAUREL HEIGHTS
FACILITY NUMBER: 565850243
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/09/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/09/2025
Section Cited
CCR
87217(b)
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Safeguards for Resident Cash, Personal Property, and Valuables: Every facility shall take appropriate measures to safeguard residents'... personal property and valuables which have been entrusted to the licensee or facility staff.
This requirement is not met as evidenced by:
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Executive Director (ED) reported/confirmed that the corporate staff was terminated as of 7/2/2025. ED agreed to provide a plan on how they will maintain future compliance with section cited. Submit plan of correction by 7/16/2025.
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Based on interviews conducted and records review, licensee did not comply with the section cited above. Staff made fraudulent bank and credit card transactions using resident #1's bank and credit card. This posed a potential personal rights risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3