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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565850253
Report Date: 01/30/2024
Date Signed: 01/30/2024 01:12:40 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2024 and conducted by Evaluator Kelly Dulek
COMPLAINT CONTROL NUMBER: 29-AS-20240122152201
FACILITY NAME:NEWPORT INSTITUTE - ALHAMBRAFACILITY NUMBER:
565850253
ADMINISTRATOR:HERNANDEZ, ALEXANDERFACILITY TYPE:
772
ADDRESS:2565 ALHAMBRA COURTTELEPHONE:
(714) 393-3523
CITY:SANTA ROSA VALLEYSTATE: CAZIP CODE:
93012
CAPACITY:6CENSUS: 2DATE:
01/30/2024
UNANNOUNCEDTIME BEGAN:
12:37 PM
MET WITH:Leopoldo (Leo) VacaTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Licensee is not revealing the license number in all adverstisements.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kelly Dulek conducted an initial complaint investigation for the allegation listed above. LPA arrived at the facility at 12:37PM and met with Facility Designee Leopoldo (Leo) Vaca, who is authorized to sign all reports. Entrance interview conducted.

During today's visit, LPA interviewed Facility Designee at 12:38PM and toured the facility at 12:45PM. No health and safety hazards were identified during facility tour. The following was then determined:

The complaint alleges that the Licensee did not reveal the license number in all advertisements. LPA reviewed an advertisement contained in the magazine “greet Corona del Mar” titled “A Year in Stories: 2023” and dated January 2024. The print advertisement is for Newport Healthcare and contains 2 (two) QR (quick

Report Continued on LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Kelly Dulek
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20240122152201
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: NEWPORT INSTITUTE - ALHAMBRA
FACILITY NUMBER: 565850253
VISIT DATE: 01/30/2024
NARRATIVE
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response) codes – one is labeled “Teen Resources” and the other is labeled “Young Adult Resources.” When using a smartphone to scan the QR code labeled “Young Adult Resources,” the user is directed to https://www.newportinstitute.com. The website contains articles and links and after much scrolling, at the bottom of the mobile site, there is a link entitled “License Numbers.” Clicking on the link leads the reader to a page which indicates “404. We couldn’t find what you were looking for…” During today’s visit, LPA spoke with Facility Designee who confirmed that the advertisement in the magazine is affiliated with this facility and corresponding Licensee. Therefore, based on interview and record review, the allegation that “Licensee is not revealing the license number in all advertisements” is deemed SUBSTANTIATED at this time.

Pursuant to Title 22 CA Code of Regulations and/or CA Health & Safety code, the following deficiency was cited (refer to LIC 9099-D). Facility Designee was informed that failure to correct the deficiency may result in civil penalties.

Exit interview conducted. A copy of the report and appeal rights were provided.

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Kelly Dulek
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 29-AS-20240122152201
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: NEWPORT INSTITUTE - ALHAMBRA
FACILITY NUMBER: 565850253
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/30/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/13/2024
Section Cited
CCR
81011(a)
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81011 Advertisements and License Number (a) Licensees shall reveal each facility license number in all advertisements in accordance with Health and Safety Code section 1514.
This requirement is not met as evidenced by:
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Facility Designee indicated the company will be updating all advertising to include facility license numbers listed. Compliance specialist will communicate with CCL by POC due date related to the advertising.
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Based on interview and record review, the Licensee did not comply with the above cited section, as a print magazine contains an advertisement for Newport Institute, but does not list the license number for this facility, which poses a potential personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Kelly Dulek
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2024
LIC9099 (FAS) - (06/04)
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