565850260-5-30-2024-29-AS-KHEN-D5STFK-20240531144137

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 565850260
Report Date: 05/30/2024
Date Signed: 05/30/2024 11:15:11 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/08/2023 and conducted by Evaluator Kelly Dulek

PUBLIC

COMPLAINT CONTROL NUMBER: 29-AS-20231208132644

FACILITY NAME:	BEST OF CARE HOMES, INC.		FACILITY NUMBER:	565850260
ADMINISTRATOR:	ARCENAS, OSKAR KYLE		FACILITY TYPE:	735
ADDRESS:	1742 EUCLID AVENUE		TELEPHONE:	(805) 758-3474
CITY:	CAMARILLO	STATE: CA	ZIP CODE:	93010
CAPACITY:	4	CENSUS: 4	DATE:	05/30/2024
		UNANNOUNCED	TIME BEGAN:	09:40 AM
MET WITH:	Oskar Kyle Arcenas		TIME COMPLETED:	11:18 AM

ALLEGATION(S):

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Lack of supervision resulted in client AWOL
Staff unable to meet client needs due to language barrier

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Kelly Dulek conducted an unannounced subsequent complaint inspection at the facility today. The LPA arrived at 09:40AM and met with Administrator Oskar Kyle Arcenas. Also present during today's visit was Tri-Counties Regional Center Quality Assurance Specialist (QA) Liz Aced-Arnett. LPA explained the reason for today's visit. Entrance interview conducted.

During today's visit, LPA conducted an interview with Administrator at 09:45AM and interviewed Client #1 (C1) at 10:33AM. During an initial complaint visit on 12/15/2023, LPA interviewed facility staff at 10:37AM, reviewed and obtained copies of pertinent documents, conducted a brief facility tour, and interviewed clients from 11:09AM to 11:53AM. The following was then determined:

The complaint alleges that the client eloped from the facility due to lack of supervision. An incident report was received at the Woodland Hills Regional Office (RO) in relation to the elopement on 08/04/2023.
Report Continued on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Kelly Dulek
LICENSING EVALUATOR SIGNATURE:	DATE: 05/30/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/30/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20231208132644

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: BEST OF CARE HOMES, INC.	FACILITY NUMBER: 565850260
	VISIT DATE: 05/30/2024

NARRATIVE

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Interview and the incident report reviewed revealed that when returning from an outing, C1 asked to take a walk in the neighborhood. Staff accompanied C1 on a walk, but during the walk C1 ran off away from the staff. Staff followed C1, but was unable to keep up. Staff contacted Administrator who contacted C1's conservator. C1 was located shortly after. Interview with C1 revealed that staff was in line of sight at all times and C1 was never unsupervised. Staff interviewed did indicate C1 ran away and staff did their best to keep up and keep C1 within line of sight. LPA discussed with the Administrator the facility's policies and procedures related to supervision and elopements, which were followed in this incident that occurred on 08/03/2023. Based on interview and record review, there is insufficient evidence to support the allegation or that a violation occurred, therefore, the allegation "Lack of supervision resulted in client AWOL" is deemed UNSUBSTANTIATED at this time.

The complaint also alleges that C1 is unable to communicate with staff due to a language barrier. LPA interviewed 3 (three) of 4 (four) clients in the facility, all of whom reported they have no problems communicating with the staff. All clients indicated their needs are met. Interview with the Administrator revealed that English is a second language for some of the staff at the facility, however, all staff understand English and can communicate with the clients. LPA interviewed the staff referenced in the complaint and was able to fully communicate with the staff. Staff interviewed indicated they can understand the clients in the facility and are able to meet their needs. Based on interview, there is insufficient evidence to support the allegation or that a violation occurred, therefore the allegation "staff unable to meet client needs due to language barrier" is deemed UNSUBSTANTIATED at this time.

No citations issued. Exit interview conducted. A copy of the report was provided.

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Kelly Dulek
LICENSING EVALUATOR SIGNATURE:	DATE: 05/30/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/30/2024

LIC9099 (FAS) - (06/04)

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