565850358-11-9-2023-29-AS-KLOZ-CYPU8A-20231220142114

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 565850358
Report Date: 11/09/2023
Date Signed: 11/09/2023 12:12:02 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2023 and conducted by Evaluator Esther Cortez

COMPLAINT CONTROL NUMBER: 29-AS-20230912143940

FACILITY NAME:	ROSE GARDEN MANOR		FACILITY NUMBER:	565850358
ADMINISTRATOR:	SORATORIO, AMALIA		FACILITY TYPE:	735
ADDRESS:	1731 S. VENTURA ROAD		TELEPHONE:	(805) 890-0607
CITY:	OXNARD	STATE: CA	ZIP CODE:	93033
CAPACITY:	6	CENSUS: 6	DATE:	11/09/2023
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Amalia Soratorio		TIME COMPLETED:	12:20 PM

ALLEGATION(S):

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Residents are being financially abused while in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Esther Cortez conducted a subsequent complaint visit to the facility at 09:00 a.m. At the time of the LPA's arrival there was nobofy present at the facility. Administrator Amalia Soratorio was contacted via phone and arrived at 10:00 a.m.

On 9/19/23, the LPA and Caregiver Maria toured the facility at 1:45 p.m. The LPA conducted two (2) staff, two (2) client interviews, interviewed the administrator, conducted a file review and medication audit between 2:50 p.m. and 5:00 p.m. Today, the LPA conducted a file review at 10:15 a.m., toured the facility with adminastrator Amalia at 10:47 a.m.

Report will continue on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:	DATE: 11/09/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20230912143940

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: ROSE GARDEN MANOR	FACILITY NUMBER: 565850358
	VISIT DATE: 11/09/2023

NARRATIVE

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On the allegation that residents are being financially abused while in care, it is the reporting party’s concern that staff is spending clients’ money on their own lifestyle. It was further reported receipts are being falsified, client's are only being given $20 while staff and relatives spend thousands at casinos. To investigate the allegation, the LPA conducted interviews during the initial visit and conducted a record review of the clients record of client’s/resident’s safeguard cash resources (LIC 405) for five (5) out of six (6) clients during today's visit. The LPA observed all LIC 405 forms properly documented with each transaction dated, signed by the client, correct amounts and balances, and descriptions documented. The LPA observed supporting receipts that matched the LIC 405 transactions. Administrator Amalia conducted an audit of the clients cash in front of the LPA, all amounts and balances matched. The LPA observed transactions higher than $20 and during the facility tour the LPA observed items purchased in the rooms of the clients. The LPA did not observed any casino transactions recorded. However Administrator Amalia stated clients do enjoy outings to the casino but have not been there since pre-pandemic and did not go often. Staff interviews revealed clients are taken to a variety of stores and outings and only Administrator Amalia and one designated staff handles the clients cash resources. All staff interviewed denied spending clients money. In addition, Administrator Amalia stated that large amounts of the clients money are kept by Tri-County Regional Center, and that they would never spend a client's money. Based on information gathered, the Department does not have sufficient evidence to determine that residents are being financially abused while in care. Therefore, the above allegation is deemed UNSUBSTANTIATED at this time.

No citations were issued. Exit interview conducted with Administrator Amalia Soratorio. A copy of the report was provided.

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:	DATE: 11/09/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2023

LIC9099 (FAS) - (06/04)

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