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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565850594
Report Date: 12/05/2025
Date Signed: 12/05/2025 02:38:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2025 and conducted by Evaluator Erica Mosley
COMPLAINT CONTROL NUMBER: 29-AS-20250911081240
FACILITY NAME:LEGACY COLLECTION AT MARIAN, THEFACILITY NUMBER:
565850594
ADMINISTRATOR:BUCK-PLASSMEYER, JOANFACILITY TYPE:
740
ADDRESS:1730 N MARIAN AVETELEPHONE:
(805) 258-2931
CITY:THOUSAND OAKSSTATE: CAZIP CODE:
91360
CAPACITY:6CENSUS: 4DATE:
12/05/2025
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Carthel Mercado - Administrator TIME COMPLETED:
02:50 PM
ALLEGATION(S):
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Alterations made to the facility without permits
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Erica Mosley conducted an unannounced subsequent complaint visit to investigate the above-listed allegation. The purpose of this visit is to deliver findings for the above listed allegation. Upon arrival at 1:45 p.m., LPA Mosley was greeted by staff and Administrator / Designee Carthel Mercado and the reason for the visit was explained.

On 09/11/2025 the Department received a complaint regarding the following allegation: Alterations made to the facility without permits. To investigate this complaint on 09/16/2025 LPA Mosley conducted the unannounced initial 10-day complaint visit. LPA and staff briefly toured the physical plant areas inside and outside to ensure there are no immediate health and safety hazards, and facility is in compliance with Title 22 Regulations. Starting at 10:30 a.m. LPA conducted an in person interview with the Licensee Representative and obtained copies of pertinent documentation relevant to the investigation.
Report continued on LIC 9099-C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Erica Mosley
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 29-AS-20250911081240
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: LEGACY COLLECTION AT MARIAN, THE
FACILITY NUMBER: 565850594
VISIT DATE: 12/05/2025
NARRATIVE
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(PAGE 2) Report continued from LIC 9099...

On 09/15/2025 at 3:29 p.m.; 3:41 p.m., 09/16/2025 at 4:08 p.m., 10/14/2025 at 1:26 p.m., and 11/3/2025 at 3:50 p.m., LPA corresponded telephonically with the creditable Witness #1 (CW). On 9/16/2025 corresponded via email with CW.

During today's visit at 1:55 p.m. LPA and Administrator briefly toured the physical plant areas inside and outside to ensure there are no immediate health and safety hazards, and facility is in compliance with Title 22 Regulations.

On the allegation Alterations made to the facility without permits, it is the concern of the Reporting Party (RP) that the facility has undergone major interior changes, including reconfigured bedrooms, added bathrooms, and electrical upgrades without proper permits. To investigate this complaint, LPA conducted an in person interview, telephonic interviews, corresponded via email, and obtained copies of pertinent documentation relevant to the investigation. Interview with Licensee Representative revealed that they are unfamiliar with any specific alterations made to the home. Construction was completed shortly after the home was purchased in March of 2024. They have no knowledge in regard to permits.

Interviews with the CW revealed that the property is officially recorded as 5 bedrooms with 3.5 bathrooms. However, the following un-permitted structural and interior modifications have been made including the living room, originally sunken, and has been leveled to match the rest of the house. Bedroom #6 incorporating a portion of the former laundry room and an existing bathroom that was previously accessed through the laundry area. Walls and plumbing were removed and reconfigured to create a new bathroom within the bedroom. The kitchen was remodeled, reconfigured, and expanded using part of the laundry room. The stove and hood were relocated. A new door was added from the dining room into the garage. Bedrooms 2, 3, and 5 have had their windows replaced with doors. Bedroom 4 had its window converted to a door, and the interior door was relocated. Originally, Bedrooms 4 and 5 were a single open space separated by a folding partition; a permanent wall has been erected to create two rooms. Bedroom #6, which was the original master suite, included a walk-in closet and a large bathroom. The walk-in closet has been converted into a hallway-accessible bathroom, while the original bathroom has been downsized and reconfigured. The original full and half bathrooms have been modified, with the full bathroom now featuring only a walk-in shower. Additionally, the property has also undergone a complete electrical system upgrade.

Report continued on LIC 9099-C PAGE 3...

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Erica Mosley
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 29-AS-20250911081240
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: LEGACY COLLECTION AT MARIAN, THE
FACILITY NUMBER: 565850594
VISIT DATE: 12/05/2025
NARRATIVE
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(PAGE 3) Report continued from LIC 9099-C PAGE 2...

It was noted that that there are no immediate health and safety risk or concerns. The facility has since been compliant with the requests and are in the process of submitting all the required permits for the home’s alterations. As of now there is not a specific deadline for the permits to be made as they are actively working on the request that have been made.

Based on information gathered during the course of the investigation, interviews and a credible source there is sufficient evidence to support the allegation occurred. Therefore, the allegation of Alterations made to the facility without permits is deemed SUBSTANTIATED at this time.

Pursuant to Title 22, California Code of Regulations and/or CA Health and Safety Code, the following deficiency was cited (refer to LIC 9099-D.) Administrator was informed that failure to correct the deficiency may result in civil penalties.

Exit interview conducted, appeal rights discussed, and a copy of this report and appeal rights were provided.

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Erica Mosley
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 29-AS-20250911081240
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: LEGACY COLLECTION AT MARIAN, THE
FACILITY NUMBER: 565850594
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/12/2025
Section Cited
CCR
87305(a)
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(a) Prior to construction or alterations, all facilities shall obtain a building permit. This requirement is not met as evidenced by: Based on information gathered during the course of the investigation, interviews and a credible source there is sufficient evidence to support the allegation occurred.
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The Licensee and Administrator are in the process of actively submitting the requested documentation to the City of TO for permits. The Licensee agrees to update CCLD throughout the process and submit the permits once the process is complete.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Erica Mosley
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4