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32 | Report Continued from LIC 9099...
It was alleged that staff do not respond to resident's calls for assistance in a timely manner. It was reported that Resident #1 (R1) does not get attended on a regular basis and staff takes a long time to assist them. Information gathered during the course of the investigation revealed that all residents have access to a call button to request assistance when needed. However, some residents prefer to call out to staff rather than use their call button. During interviews, staff reported that they respond to residents' requests for assistance as soon as possible, although sometimes they may be delayed when both staff members are assisting other residents. Interviews conducted with residents confirmed that staff respond whenever assistance is requested. Residents stated that although staff may sometimes be busy assisting other residents, staff generally arrive shortly after they press their call button. Residents further reported that they have never waited longer than ten (10) minutes for assistance while residing at the facility. Additionally, during interviews, R1 stated that staff check on them whenever they call for assistance and residents did not express any concerns regarding staff while living at the facility. Furthermore, the information obtained during the investigation did not include sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.
It was also alleged that staff do not ensure resident's toileting needs are met. It was reported that R1 uses a diaper instead of being assisted to the restroom by staff. Record review of R1's Physician's Report, dated 01/13/2026, revealed that R1 requires assistance with bathing, dressing, and grooming; however, they are able to manage their own toileting needs. The report also indicates that R1 has bladder incontinence and motor impairments/paralysis due to neuropathy and weakness. Additionally, the report states that R1 is able to communicate effectively and follow instructions and directions. Interviews conducted with staff revealed that all residents are alert, conscious, and able to notify staff when they need their diapers changed. Staff reported that residents typically request assistance by either pressing their call button or calling out to staff. Interviews with residents revealed that when they need assistance using the restroom, staff escort them to the bathroom.
Report Continued on LIC 9099C...
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