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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566205973
Report Date: 12/20/2023
Date Signed: 12/20/2023 02:25:10 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/27/2023 and conducted by Evaluator Giovani Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20230927132758
FACILITY NAME:KINDERCARE LEARNING CENTER MPFACILITY NUMBER:
566205973
ADMINISTRATOR:IRINA ARTEMYEVAFACILITY TYPE:
830
ADDRESS:3987 SPRING ROADTELEPHONE:
(805) 529-1093
CITY:MOORPARKSTATE: CAZIP CODE:
93021
CAPACITY:28CENSUS: 20DATE:
12/20/2023
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:Irina Artemyeva TIME COMPLETED:
02:40 PM
ALLEGATION(S):
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Personal Rights - Staff handles infants in a rough manner.
Personal Rights - Staff forces infants to drink.
INVESTIGATION FINDINGS:
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On 12/20/2023, Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced inspection at the above Child Care Center to conclude the investigation. LPA met with Child Care Center director, Irina Artemyeva and discussed the nature of the inspection. LPA observed 20 infants under the care of 6 staff members.

On 2 separate occasions, LPA Reyes and LPA Badley conducted the investigation following the allegations against staff member (S1) at the CCC involving the mishandling of infants and forcing children to drink. The investigation included file reviews, observations and interviews with director, staff members and parents of day care children, both current and previous enrollees.

During the investigation, the director clarified that the accused staff member, referred to as S1 who was allegedly mishandling an infant, has been a part of the CCC for 17 years without any prior complaints from either parents or fellow staff member. Director also stated that parents of C1 upon hearing the

CONTINUED PAGE 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20230927132758
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: KINDERCARE LEARNING CENTER MP
FACILITY NUMBER: 566205973
VISIT DATE: 12/20/2023
NARRATIVE
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allegations withdrew their child from the CCC, however, upon further investigation on their own, parents of C1 notified the Director that C1 will be re enrolled in the same program. LPA Reyes attempted to contact parents of C1 but were unreachable.

LPA Reyes' interview with the parents of day care children, both current and previous enrollees revealed that parents have positive experiences with the CCC. A no. of parents transitioned their infants to the preschool program within the same CCC indicating their satisfaction to the care and supervision CCC provides their children. None of the parents corroborated with the allegations.

Although the above allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did nor did not occur, therefore the allegation is Unsubstantiated.

Exit interview was conducted and complaint investigation report was reviewed with CCC director Irina Artemyeva. Notice of site visit was given.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
LIC9099 (FAS) - (06/04)
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