566208586-4-25-2024-17-CC-ATOO-D4T55F-20240429193901

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 566208586
Report Date: 04/25/2024
Date Signed: 04/25/2024 12:25:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/30/2024 and conducted by Evaluator German Negrete

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20240130122215

FACILITY NAME:	THREE ANGELS PRESCHOOL AND INFANT CENTER		FACILITY NUMBER:	566208586
ADMINISTRATOR:	MARY WIGGINS		FACILITY TYPE:	850
ADDRESS:	6300 TELEPHONE RD.		TELEPHONE:	(805) 639-0363
CITY:	VENTURA	STATE: CA	ZIP CODE:	93003
CAPACITY:	56	CENSUS: 38	DATE:	04/25/2024
		UNANNOUNCED	TIME BEGAN:	11:40 AM
MET WITH:	Mary Wiggins		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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1. Staff handled day-care child in a rough manner.
2.Staff yelled at day-care child.

INVESTIGATION FINDINGS:

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On 4/25/2024 , Licensing Program Analyst(LPA) German Negrete conducted an unannounced inspection of the Three Angels Preschool and Infant center to deliver the findings of the above mentioned complaint allegations received on 1/30/2024. Today LPA toured the facility and observed 38 children being supervised by 5 staff.

The investigation included two unannounced site inspections, record reviews as well as interviews with Director, preschool staff and parents of children in care. LPAs received documentation from Director which included the parent hand book and facility roster, staff roster, documents pertaining to staff credentials, enrollment packet.

In regards to allegation #1, LPA was not able to corroborate the first allegation, staff handled day-care child in a rough manner. Interviews with parents revealed how every parent interviewed has not observed staff members handle preschool children in a rough manner. Most parents are familiar with the discipline policy, which includes a similar version of time out. Continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Ana Tolentino	TELEPHONE: (805) 218-0429
LICENSING EVALUATOR NAME: German Negrete	TELEPHONE: 805-315-8362
LICENSING EVALUATOR SIGNATURE:	DATE: 04/25/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/25/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20240130122215

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: THREE ANGELS PRESCHOOL AND INFANT CENTER	FACILITY NUMBER: 566208586
	VISIT DATE: 04/25/2024

NARRATIVE

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Also LPA interviewed staff on 02/07/2024 and documented their statements of how they themselves have not handled a child in a rough manner. Also staff stated they have not observed their colleagues handle a child in a rough manner. LPA visited the facility on two occasions. On those two occasions LPA toured the facility inside and out and did not observe any aggressive behavior from the preschool staff.

In regards to allegation #2, LPA was not able to corroborate the second allegation, staff yelled at day care child. LPA interviewed preschool staff and the director of the center. Staff stated how they do not yell at children. Staff stated how they use a strategy called "redirect" to refocus a child's attention when the child is misbehaving. Staff also stated if a child is upset and is crying, they(staff) redirect a child's attention and comfort the child. Although the facility does have cameras that provide live footage, these cameras do not record, therefore LPA could not review camera footage.

Findings

Based on LPAs observations, interviews, documents collected during investigation, although the above allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated

A Notice of Site Visit (LIC 9213) was given at the conclusion. Exit interview conducted with director Mary Wiggins.

SUPERVISOR'S NAME: Ana Tolentino	TELEPHONE: (805) 218-0429
LICENSING EVALUATOR NAME: German Negrete	TELEPHONE: 805-315-8362
LICENSING EVALUATOR SIGNATURE:	DATE: 04/25/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/25/2024

LIC9099 (FAS) - (06/04)

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