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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566208586
Report Date: 11/14/2024
Date Signed: 11/14/2024 01:33:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2024 and conducted by Evaluator German Negrete
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20240821142009
FACILITY NAME:THREE ANGELS PRESCHOOL AND INFANT CENTERFACILITY NUMBER:
566208586
ADMINISTRATOR:MARY WIGGINSFACILITY TYPE:
850
ADDRESS:6300 TELEPHONE RD.TELEPHONE:
(805) 639-0363
CITY:VENTURASTATE: CAZIP CODE:
93003
CAPACITY:56CENSUS: 26DATE:
11/14/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Mary WigginsTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Allegation #1Staff are commingling day care children
INVESTIGATION FINDINGS:
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On 11/14/2024, Licensing Program Analysts (LPA) German Negrete conducted an unannounced inspection at the Three Angels Center to deliver the findings of the above mentioned complaint allegation received on 08/21/2024. LPA Negrete met with Director Mary Wiggins, LPA toured the center inside and out. LPA observed 4 staff providing care and supervision to 26 Children.

The investigations included reviewing staff qualifications, staff handbook. LPA conducted parent interviews of both current and previously enrolled children, LPA also interviewed Director and staff. LPA obsevations were also included in this investigation.

Regarding the allegation #1, staff are commingling day care children. LPA interviewed multiple parents. The interviews revealed how most parents indicate, when they drop off or pick up their children they have not observed a teacher caring for infants while also caring for children at the same time. Parent interviews revealed most parents are satisfied with the level of care their children received. Continued LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 17-CC-20240821142009
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: THREE ANGELS PRESCHOOL AND INFANT CENTER
FACILITY NUMBER: 566208586
VISIT DATE: 11/14/2024
NARRATIVE
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also a parent stated they have always picked up their child(ren) in their child’s assigned preschool room.

Director also stated center complies with the title 22 regulations pertaining to commingling. And staff interviews confirmed the staff’s knowledge to the meaning of commingling. The staff who were interviewed are aware commingling is not allowed under Tittle 22 California Code of Regulations. Also the staff handbook/appendix references proper age groups for every program at this center such as infants age, preschool age, and school age.

Furthermore LPA conducted/attempted 3 facility visits. During those three visits LPA did not observe any staff commingling children. Also LPA did not observe any room where different age groups of children/infants were being commingled.

Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated.

Exit Interview conducted and report was reviewed with Director.

Notice of Site Visit and appeal rights were issued.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2024 and conducted by Evaluator German Negrete
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20240821142009

FACILITY NAME:THREE ANGELS PRESCHOOL AND INFANT CENTERFACILITY NUMBER:
566208586
ADMINISTRATOR:MARY WIGGINSFACILITY TYPE:
850
ADDRESS:6300 TELEPHONE RD.TELEPHONE:
(805) 639-0363
CITY:VENTURASTATE: CAZIP CODE:
93003
CAPACITY:56CENSUS: 26DATE:
11/14/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Mary WigginsTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Allegation#2 Unqualified staff providing care to day care children
INVESTIGATION FINDINGS:
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On 11/14/2024, Licensing Program Analysts (LPA) German Negrete conducted an unannounced inspection at the Three Angels Center to deliver the findings of the above mentioned complaint allegations received on 08/21/2024. LPA Negrete met with Director Mary Wiggins, LPA toured the center inside and out. LPA observed 4 staff providing care and supervision to 26 Children.

The investigations included reviewing staff qualifications, staff handbook. LPA conducted parent interviews of both current and previously enrolled children, LPA also interviewed Director and staff, and personal associated to the facility. Additionally, LPA observations are included in this investigation.

In regards to Allegation#2 Unqualified staff providing care to day care children. LPA interviwed parents of former and currently enrolled chidlren. Most parents stated they are staified with the care and supervsion. All parents who were interviewed stated they have not observed unqualified staff providing care and supervion. One parent did indicate , how the parent has observed staff no longer employed at the facility. Continued on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 17-CC-20240821142009
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: THREE ANGELS PRESCHOOL AND INFANT CENTER
FACILITY NUMBER: 566208586
VISIT DATE: 11/14/2024
NARRATIVE
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and the same parent stated how the facility should have more skilled staff, in order to provide constant care and supervision.

Additionally, LPA reviewed staff qualifications, which included college transcripts, LIC 501, immunization records, LIC 503, LIC 508, LIC 9108, CPR certification, and the Mandated Reporter certificate (See LIC812). LPA confirmed that all the staff reviewed had a current Mandated Reporter certificate. Furthermore, all staff designated as teachers currently have sufficient Early Childhood Education (ECE) or Child Development units.

LPA also interviewed the director, staff, and personnel associated with the facility. The director stated during the interviews that she had not observed unqualified staff providing care and supervision. However, after interviewing multiple staff members and personnel, LPA discovered that there have been multiple witnesses who observed a unqualified staff providing care and supervision. Specifically, the LPA received a signed declaration (LIC 855) from a witness who is/was associated with the facility. The declaration states that on 11/4/2024, at approximately 2:00 PM, S3 (an unqualified staff member) was left alone providing care and supervision to the preschool program. Additionally, the LPA conducted another interview with a staff member who corroborated the aforementioned incident on 11/4/2024.

Based on LPA interviews, documents collected during investigation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC 9099D.”

Exit Interview conducted and report was reviewed with Director.
.
Notice of Site Visit and appeal rights were issued.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 17-CC-20240821142009
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: THREE ANGELS PRESCHOOL AND INFANT CENTER
FACILITY NUMBER: 566208586
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/14/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/18/2024
Section Cited
CCR
101216.2(e)
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(e) An aide shall work only under the direct supervision of a teacher...

This regulation was not met..
LPA conducted interviews and gathered documents that determined S3 was alone supervising preschool children...
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The center will need to submit schedules two weeks in advance to all staff starting with the 12/02/2024 to 12/13/2024. The Director will submit the shedules to CCLD via the following email:
german.negrete@dss.ca.gov
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This occured on 11/4/2024 at approximetly
2PM at the center..
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5