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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566209011
Report Date: 11/08/2023
Date Signed: 11/08/2023 12:42:26 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2023 and conducted by Evaluator Susana Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20230918161231
FACILITY NAME:CDR - MARINA WESTFACILITY NUMBER:
566209011
ADMINISTRATOR:SUZANNE GODINEZFACILITY TYPE:
850
ADDRESS:2551 CAROB ST.TELEPHONE:
(805) 382-7470
CITY:OXNARDSTATE: CAZIP CODE:
93035
CAPACITY:40CENSUS: 38DATE:
11/08/2023
UNANNOUNCEDTIME BEGAN:
11:31 AM
MET WITH:Mariela GuidoTIME COMPLETED:
12:50 PM
ALLEGATION(S):
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Facility staff did not prevent a child from biting another child in care.
INVESTIGATION FINDINGS:
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On Novrmber 8, 2023 Licensing Program Analyst's (LPA's) Susana Martinez and Veronica Diaz conducted an unannounced inspection to deliver the findings of the above mentioned allegation. LPA's met with director Mariela Guido and advised her of the purpose for the inspection. Together with the director, LPA's toured the facility inside and outside. At the time of inspection there were 38 children in the care of 6 staff.

On 09/18/2023, the Department received a complaint alleging that facility staff did not prevent a child from biting another child in care. LPA Martinez contacted the reporting party (RP) to obtain more information regarding the allegation. RP stated that a child (C1) has sustained several bites from another child (C2) on separate dates. RP stated the center was going to hold a conference to go over the incidents and possible solutions.
On 9/20/23 LPA Martinez interviewed director Mariela Guido who admitted that C2 had bitten C1 three times. LPA asked what the center’s plan was to prevent this incident from reoccurring, Director stated there was a lot of communication going on between C2’s parents and have provided additional resources.
Continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Susana Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 17-CC-20230918161231
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CDR - MARINA WEST
FACILITY NUMBER: 566209011
VISIT DATE: 11/08/2023
NARRATIVE
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LPA asked what type of resources have been provided to C2’s parents, Director stated literature resources have been provided. LPA asked if there were any additional steps the center would take to prevent another biting incident, Director stated the teachers are reading books and using puppets in class to talk about biting. The director also stated that a conference would be held for C1’s parents as well as for C2’s parents to go over the concerns.

The center reported another biting incident that occurred on 10/04/23 involving the same two children (C1 and C2). LPA received a message from the RP indicating C1 did not return to the center after the 4th biting incident due to safety concerns. Both children were enrolled into care on 08/22/23, and since then C1 has been bitten by C2 4 times. The steps and plan created by the center did not change the incidents and injuries that occurred.

Based on LPAs observations, interviews which were conducted, documents gathered and record review, the preponderance of evidence standard has been met, therefore the above allegation is found SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on the attached LIC 9099D.

During today’s inspection, the center received one (1) Type B deficiency regarding CCR 101223 Personal Rights.

Notice of Site Visit was given, and should remain posted for at least 30 days.

Exit interview conducted, appeal rights provided and report reviewed with director Mariela Guido.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Susana Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Citations on this Visit Report are Under Appeal!

Control Number 17-CC-20230918161231
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: CDR - MARINA WEST
FACILITY NUMBER: 566209011
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/08/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Under Appeal
Type B
11/22/2023
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights(a) The licensee shall ensure that each child is accorded the following personal rights:(3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to:... medication or aids to physical functioning. This requirement is not met as evidenced by:
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Director agrees to submit a written statement indicating how the center plans to prevent similar incidents from re-occuring again. The written statement shall be submitted no later than 11/22/23.
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Based on observation, interviews conducted, and record review, Licensee did not comply with the deficiency cited above as they did not prevent C1 from being bitten by C2 which poses a potential risk to the health, safety and or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Susana Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3