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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566209102
Report Date: 07/25/2025
Date Signed: 07/25/2025 01:50:25 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/25/2025 and conducted by Evaluator Giovani Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250425123125
FACILITY NAME:KINDERCARE LEARNING CENTER VENFACILITY NUMBER:
566209102
ADMINISTRATOR:LEON PAULFACILITY TYPE:
850
ADDRESS:1197 S. VICTORIA AVE.TELEPHONE:
(805) 339-9363
CITY:VENTURASTATE: CAZIP CODE:
93003
CAPACITY:110CENSUS: DATE:
07/25/2025
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Leone Paul TIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Personal Rights - Staff argue in front of children
Personal Rights - Staff does not meet children's needs
INVESTIGATION FINDINGS:
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On July 25, 2025 Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced inspection at the above-mentioned Child Care Center (CCC). LPA met with Director Leone Paul and informed the purpose of the inspection is to conclude a complaint investigation. At the time of the inspection 43 children were present.

The allegation of Personal Rights - Staff argue in front of children was corroborated. Staff interviews revealed multiple instances where S1 would argue with other staff members in front of children. Further, staff interviews revealed staff had argued in front of children multiple times. Based on the information obtained the allegation is deemed substantiated.

The allegation of Personal Rights - Staff does not meet children's needs was corroborated. Staff interviews revealed S1 would be dismissive of children getting hurt and would not comfort children when needed.
CONTINUED PAGE 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 17-CC-20250425123125
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: KINDERCARE LEARNING CENTER VEN
FACILITY NUMBER: 566209102
VISIT DATE: 07/25/2025
NARRATIVE
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Further, staff interviews revealed there were instances where staff would return from breaks and observed children had not been changed out of dirty diapers. Based on the information obtained the allegation is deemed substantiated.

Based on LPAs observations, interviews which were conducted, documents gathered and/or record review, the preponderance of evidence standard has been met, therefore the above allegations are found SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 or Health and Safety Code, are being cited on the attached LIC 9099D.

Report was reviewed with Director Leone Paul. Notice of site visit and appeal rights were given.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 17-CC-20250425123125
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: KINDERCARE LEARNING CENTER VEN
FACILITY NUMBER: 566209102
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/25/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/08/2025
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.

This requirement is not met as evidenced by:
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LPA observed CCC is reviewing Behavior Guidence Policy with staff. Director will complete the guidence with all staff and email LPA once completed at giovani.gonzalez@dss.ca.gov.
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Based on interviews conducted and record review, the CCC did not comply with the deficiency cited above which poses an a potential risk to the health, safety and or personal rights of children in care.
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Type B
08/08/2025
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights
(a)(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

The requirement is not met evidence by
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LPA observed CCC is reviewing Behavior Guidance Policy with staff. Director will complete the guidance with all staff and email LPA once completed at giovani.gonzalez@dss.ca.gov.
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Based on interviews conducted and record review, the CCC did not comply with the deficiency cited above which poses a potential risk to the health, safety and or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/25/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3