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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566209104
Report Date: 07/25/2025
Date Signed: 07/25/2025 01:55:18 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/01/2025 and conducted by Evaluator Giovani Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250701164009
FACILITY NAME:KINDERCARE LEARNING CENTER VENFACILITY NUMBER:
566209104
ADMINISTRATOR:VIRGIE AGUILARFACILITY TYPE:
840
ADDRESS:1197 SOUTH VICTORIA AVENUETELEPHONE:
(805) 339-9363
CITY:VENTURASTATE: CAZIP CODE:
93003
CAPACITY:28CENSUS: DATE:
07/25/2025
UNANNOUNCEDTIME BEGAN:
02:01 PM
MET WITH:Leone Paul TIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights - Staff spoke inappropriately to child in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On July 22, 2025, Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced inspection at the above-mentioned Child Care Center (CCC). LPA met with Director Leone Paul and informed them the purpose of the inspection is to conclude a complaint investigation. At the time of the inspection 18 children were present.

The allegation of of Personal Rights - Staff spoke inappropriately to child in care was corroborated. Staff interviews revealed staff heard Staff 1 (S1) call Child 1 (C1) a brat. Further, staff also heard S1 accuse C1 of being a liar in front of their parent. Per the incident report submitted to Licensing, C1 also confirmed the incident.
Although the allegation is deemed substantiated, the CCC took appropriate action in reporting to Licensing, and placing S1 on administrative leave. Further, the S1 is no longer at the facility. Due to this no deficiency is being issued.

Report was reviewed with Director Leone Paul. Notice of site visit was given and appeal rights.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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