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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566209237
Report Date: 07/09/2026
Date Signed: 07/09/2026 03:55:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/01/2026 and conducted by Evaluator Laura Carone
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20260501153616
FACILITY NAME:CENTENO FAMILY CHILD CAREFACILITY NUMBER:
566209237
ADMINISTRATOR:MARTHA CENTENOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 240-7681
CITY:OXNARDSTATE: CAZIP CODE:
93033
CAPACITY:14CENSUS: 9DATE:
07/09/2026
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Martha CentenoTIME COMPLETED:
04:10 PM
ALLEGATION(S):
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Licensee allows adult to speak inappropriately in front of daycare children
Licensee allows an adult in the home whose behavior presents a risk to daycare children
INVESTIGATION FINDINGS:
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On July 9, 2026 at 2:35 PM Licensing Program Analyst (LPA) Laura Carone conducted an unannounced inspection to conclude investigation for the above allegations. LPA met with licensee, Martha Centeno and explained the purpose of the visit. LPA and licensee conducted a tour of the facility inside and outside. LPA observed a total of 9 children under the care and supervision of licensee and 2 assistants.

LPA conducted visits on 12/18/2025, 05/05/2026, and today. The allegations of Licensee allows adult to speak inappropriately in front of daycare children and Licensee allows an adult in the home whose behavior presents a risk to daycare children. LPA did not observe any inappropriate language or behavior by any of the adults in the home. Parents interviewed are satisfied with the care and supervision their children receive at the child care. Parents expressed that licensee and the other adults in the home are very respectful people. LPA interviewed school aged children and found no evidence of the allegations. The children stated
they enjoyed coming to the child care. When asked if they have heard anyone yelling at the child care, they
CONTINUED ON LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Laura Carone
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20260501153616
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CENTENO FAMILY CHILD CARE
FACILITY NUMBER: 566209237
VISIT DATE: 07/09/2026
NARRATIVE
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mentioned a child that yells. Children did not disclose that any adults in the home yell. They expressed the adults in the child care are nice. Licensee participates in the Children's Network, a state funded program in which representatives conduct unannounced monthly site visits.

Although the allegations may have happened or are invalid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A notice of site visit was given to licensee, and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days

Exit interview conducted and report was reviewed with the licensee, Martha Centeno.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Laura Carone
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
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