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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566209616
Report Date: 07/30/2026
Date Signed: 07/30/2026 01:09:38 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2026 and conducted by Evaluator Veronica Martinez
COMPLAINT CONTROL NUMBER: 17-CC-20260609164625
FACILITY NAME:CISNEROS FAMILY CHILD CAREFACILITY NUMBER:
566209616
ADMINISTRATOR:MARIA CISNEROSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 585-9701
CITY:OXNARDSTATE: CAZIP CODE:
93036
CAPACITY:14CENSUS: DATE:
07/30/2026
UNANNOUNCEDTIME BEGAN:
11:50 AM
MET WITH:Maria CisnerosTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Licensee did not provide adequate supervision to children in care, resulting in children getting injured.
Licensee did not communicate to authorized representatives about injuries to daycare children.
Licensee is operating out of ratio.
Licensee is not reporting incidents.
INVESTIGATION FINDINGS:
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On 07/30/26 at 11:50 AM, Licensing Program Analysts (LPAs) Veronica Martinez and Cynthia Alvarez conducted an unannounced inspection to deliver the findings of the above allegations. LPA met with Licensee Maria Cisneros and advised them of the purpose of the inspection. Together, LPA and the licensee toured the Family Child Care Home (FCCH) both inside and outside. At the time of the inspection there were 5 children in care and spouse/assistant present.

The Department received a complaint alleging that the licensee failed to provide adequate supervision resulting in children sustaining injuries, failed to notify authorized representatives of injuries to children in care, operated out of ratio, and failed to report required incidents.

Continued-LIC 9099-C

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20260609164625
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CISNEROS FAMILY CHILD CARE
FACILITY NUMBER: 566209616
VISIT DATE: 07/30/2026
NARRATIVE
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The investigation included two unannounced inspections, a review of records, and interviews with the complainant, licensee, assistant, and parents. LPA contacted complainant to provide further documents and information nothing further was provided by the complainant.

During both unannounced inspections LPA observed the FCCH operating within the required child ratio with the assistant present. A review of records and the police incident report received did not reveal any evidence of wrongdoing by the licensee or the FCCH. The licensee and assistant denied the allegations.

Parents interviewed reported no concerns regarding the care and supervision provided to their children. They stated that the licensee informs them whenever their child sustains an injury while in care. Overall, the parents expressed satisfaction with the care, supervision, and communication provided by the FCCH.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited during today's inspection.

A Notice of Site Visit was issued and must remain posted for 30 days. Appeal Rights were provided. An exit interview was conducted, and this report was reviewed with the licensee, Maria Cisneros. Failure to comply with the posting requirements may result in an immediate civil penalty of $100.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2