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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566212168
Report Date: 03/27/2025
Date Signed: 03/27/2025 01:42:41 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2024 and conducted by Evaluator Veronica Diaz
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20241209160859
FACILITY NAME:CDR - FILLMORE HEAD STARTFACILITY NUMBER:
566212168
ADMINISTRATOR:SUZANNE GODINEZFACILITY TYPE:
850
ADDRESS:615 SHIELS DR.TELEPHONE:
(805) 432-2068
CITY:FILLMORESTATE: CAZIP CODE:
93015
CAPACITY:24CENSUS: 0DATE:
03/27/2025
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:TIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff did not ensure child's diapering needs were met while in care.
Staff handled child in a rough manner.
Staff do not ensure that child gets enough food to eat while in care.
INVESTIGATION FINDINGS:
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On 03/27/25 Licensing Program Analysts (LPAs) Veronica Diaz and Laura Carone conducted an unannounced inspection to deliver the findings of the above-mentioned allegations. LPAs met with Family Service Specialist Rita Hernandez and advised them of the purpose for the inspection. Together with the directors LPAs toured the facility inside and outside. At the time of inspection there were no children or teachers in care due to the center being on spring break.

The Department received a complaint alleging staff did not ensure child's diapering needs were met while in care, staff handled child in a rough manner. staff do not ensure that child gets enough food to eat while in care.. This investigation included 2 unannounced inspections, records reviews, interviews with the complaintant, site supervisor, staff, and parents.

Continued 9099-C

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20241209160859
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CDR - FILLMORE HEAD START
FACILITY NUMBER: 566212168
VISIT DATE: 03/27/2025
NARRATIVE
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LPAs observed the center the correct number of teachers to children present on an unannounced inspections, records review did not reveal any incidents regarding the allegation stated. Staff present, were qualified in their roles, displayed knowledge of protocols in providing care and supervision. Staff denied the above mentioned allegations. Parents interviewed shared no concerns with care and supervision or staff not providing the health and safety of their children. Overall, parents were satisfied with the care and supervision provided at the center.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited for today. Notice of site visit was given and must remain posted for 30 days. Appeal Rights were provided report was reviewed. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Family Service Specialist Rita Hernandez
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2