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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566212345
Report Date: 03/10/2026
Date Signed: 03/10/2026 10:06:28 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/22/2025 and conducted by Evaluator Seena Parsapour
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20251222081327
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTER SVFACILITY NUMBER:
566212345
ADMINISTRATOR:VALERIE LOPEZFACILITY TYPE:
850
ADDRESS:1080 COUNTRY CLUB DRIVE WESTTELEPHONE:
(805) 582-0562
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93065
CAPACITY:138CENSUS: 38DATE:
03/10/2026
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Vivian BennettTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff are operating out of ratio
Staff spoke inappropriately to staff in front of children
INVESTIGATION FINDINGS:
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On 3/10/2026 at 8:45AM PST, Licensing Program Analyst (LPA) Seena Parsapour conducted an unannounced Complaint Investigation inspection of the abovementioned Child Care Center (CCC) for the purpose of delivering findings pertaining to the above listed allegations. LPA met with Director, Vivian Bennett, and explained the nature & purpose of the inspection. LPA, in the company of Director, toured the interior & exterior of the CCC in its entirety. At the time of the inspection, LPA observed thirty eight (38) children under the care & supervision of six (6) staff members.
The investigation included two unannounced inspections, observations, record reviews, and interviews. Interviews were conducted with CCC staff and parents of children currently and formerly enrolled, by LPAs Seena Parsapour & Shane Loftus.
Interviews, inspections, and documents reviewed did not corroborate the allegations noted above. LPA’s observations and interviews found that children in care are being properly cared for and supervised. Parents expressed overall satisfaction with staffing levels and reported observing positive interactions between staff members. (Cont. 9099-C, Page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Seena Parsapour
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20251222081327
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER SV
FACILITY NUMBER: 566212345
VISIT DATE: 03/10/2026
NARRATIVE
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 Interviews furthermore reflected that staff use SproutAbout software, communicate with each other, and receive training to ensure that staffing ratio requirements are being adhered to. Staff interviews revealed a collaborative culture, satisfaction with the working environment, and staff members feeling supported in their respective roles and duties.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED.
An exit interview was conducted with Director, Vivian Bennett. Director was provided with Appeal Rights (LIC 9058) and a Notice of Site Visit (LIC 9213). Notice of Site Visit must be posted for 30 days or a civil penalty of $100 may apply.
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Seena Parsapour
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
LIC9099 (FAS) - (06/04)
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