566212345-3-3-2026-17-CC-MMUR-DRU348-20260303165439

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 566212345
Report Date: 03/03/2026
Date Signed: 03/03/2026 01:34:49 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/10/2025 and conducted by Evaluator Seena Parsapour

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20251210111329

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER SV		FACILITY NUMBER:	566212345
ADMINISTRATOR:	VALERIE LOPEZ		FACILITY TYPE:	850
ADDRESS:	1080 COUNTRY CLUB DRIVE WEST		TELEPHONE:	(805) 582-0562
CITY:	SIMI VALLEY	STATE: CA	ZIP CODE:	93065
CAPACITY:	138	CENSUS: 57	DATE:	03/03/2026
		UNANNOUNCED	TIME BEGAN:	11:16 AM
MET WITH:	Vivian Bennett		TIME COMPLETED:	01:45 PM

ALLEGATION(S):

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Staff do not meet child's diapering needs

INVESTIGATION FINDINGS:

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On 3/03/2026 at 11:16AM PST, Licensing Program Analyst (LPA) Seena Parsapour conducted an
unannounced Complaint Investigation inspection of the abovementioned Child Care Center (CCC) for
the purpose of delivering findings pertaining to the above listed allegations. LPA met with Director, Vivian Bennett, and explained the nature & purpose of the inspection.
LPA, in the company of Director, toured the interior & exterior of the CCC in its entirety.
The investigation included two unannounced inspections, record reviews, and interviews. Interviews were conducted with CCC staff and parents of children currently and formerly enrolled, by LPAs Seena Parsapour & Shane Loftus. As noted above, the specific allegation of the complaint is that staff do not meet children’s diapering needs.
LPA was able to corroborate the allegation of the complaint through parent interviews, which revealed a pattern of improper diapering practices. Namely, interviews with parents revealed repeated instances in which staff failed to change soiled diapers, resulting in children developing diaper rash. (Cont. 9099-C, Page 2)

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Seena Parsapour
LICENSING EVALUATOR SIGNATURE:	DATE: 03/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20251210111329

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER SV	FACILITY NUMBER: 566212345
	VISIT DATE: 03/03/2026

NARRATIVE

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Based on the totality of the evidence gathered throughout the course of the investigation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

During today's inspection, one (1) Type A Deficiency is being cited under Title 22 of the California Code
of Regulations, and Health and Safety Codes (See LIC9099D).

Upon receipt, Director was informed that they must provide copies of this licensing report to each
parent/guardian of enrolled children, and to parents/guardians of newly enrolled children during the next 12
months. Acknowledgement of Receipt (LIC 9224) form shall be used for this purpose. LIC 9224, once
completed, shall be maintained in each child's file. (LIC 9224 was provided to Director).

Appeal Rights were provided & explained to Director. A notice of site visit was given and must remain posted
for 30 days. Exit interview conducted and report was reviewed with the Director, Vivian Bennett.

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Seena Parsapour
LICENSING EVALUATOR SIGNATURE:	DATE: 03/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20251210111329

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER SV	FACILITY NUMBER: 566212345
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 03/03/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 03/04/2026 Section Cited CCR 101428(b)(2)	1 2 3 4 5 6 7	(2) Each infant's clothing and diapers shall be changed as often as necessary to ensure that the infant is clean and dry at all times. This requirement was not met as evidenced by...	1 2 3 4 5 6 7	Director shall submit to the Department (seena.parsapour@dss.ca.gov) a written statement explaining how they plan on ensuring compliance with this requirement moving forward, along with diaper change logs for 3/03/2026 & 3/04/2026, no later than close of business on 3/04/2026. LPA
	8 9 10 11 12 13 14	Based on interviews, the Licensee did not comply with the section cited above in that they did not ensure that each infant's diapers are being changed as often as necessary to ensure that the infant is clean and dry at all times, which poses an immediate health, safety, or personal rights risk to persons in care.	8 9 10 11 12 13 14	observed partial on-site correction as Director spoke with staff regarding diapering procedures & the importance of ensuring that children are clean and dry at all times.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Seena Parsapour
LICENSING EVALUATOR SIGNATURE:	DATE: 03/03/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/10/2025 and conducted by Evaluator Seena Parsapour

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20251210111329

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER SV		FACILITY NUMBER:	566212345
ADMINISTRATOR:	VALERIE LOPEZ		FACILITY TYPE:	850
ADDRESS:	1080 COUNTRY CLUB DRIVE WEST		TELEPHONE:	(805) 582-0562
CITY:	SIMI VALLEY	STATE: CA	ZIP CODE:	93065
CAPACITY:	138	CENSUS: 57	DATE:	03/03/2026
		UNANNOUNCED	TIME BEGAN:	11:16 AM
MET WITH:	Vivian Bennett		TIME COMPLETED:	01:45 PM

ALLEGATION(S):

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Staff do not prevent children from hurting each other
Staff do not properly report incidents

INVESTIGATION FINDINGS:

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On 3/03/2026 at 11:16AM PST, Licensing Program Analyst (LPA) Seena Parsapour conducted an
unannounced Complaint Investigation inspection of the abovementioned Child Care Center (CCC) for
the purpose of delivering findings pertaining to the above listed allegations. LPA met with Director, Vivian Bennett, and explained the nature & purpose of the inspection.
LPA, in the company of Director, toured the interior & exterior of the CCC in its entirety.
The investigation included two unannounced inspections, record reviews, and interviews. Interviews were conducted with CCC staff and parents of children currently and formerly enrolled, by LPAs Seena Parsapour & Shane Loftus.
Interviews, inspections, and documents reviewed did not corroborate the allegations noted above. LPA’s observations and interviews found that children in care are being properly cared for and supervised. Parents expressed overall satisfaction with staffing levels and reported teachers being respectful towards and interactive with children in care. LPA’s interviews furthermore reflected that parents are being properly notified when incidents involving their child occur at the CCC. (Cont. 9099-C, Page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Seena Parsapour
LICENSING EVALUATOR SIGNATURE:	DATE: 03/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 17-CC-20251210111329

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER SV	FACILITY NUMBER: 566212345
	VISIT DATE: 03/03/2026

NARRATIVE

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LPA found parents are immediately notified regarding incidents or injuries sustained while in care, or are otherwise notified upon pickup. Parents report that staff provide routine updates regarding their child(ren) in care and are happy with the communication they receive from staff.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED.
An exit interview was conducted with Director, Vivian Bennett. Director was provided with Appeal Rights (LIC 9058) and a Notice of Site Visit (LIC 9213). Notice of Site Visit must be posted for 30 days or a civil penalty of $100 may apply.

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Seena Parsapour
LICENSING EVALUATOR SIGNATURE:	DATE: 03/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026

LIC9099 (FAS) - (06/04)

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