566212345-9-22-2023-17-CC-ATOO-CW3NVF-20230927104749

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 566212345
Report Date: 09/22/2023
Date Signed: 09/22/2023 03:26:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/27/2023 and conducted by Evaluator Giovani Gonzalez

COMPLAINT CONTROL NUMBER: 17-CC-20230627161342

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER SV		FACILITY NUMBER:	566212345
ADMINISTRATOR:	VALERIE LOPEZ		FACILITY TYPE:	850
ADDRESS:	1080 COUNTRY CLUB DRIVE WEST		TELEPHONE:	(805) 582-0562
CITY:	SIMI VALLEY	STATE: CA	ZIP CODE:	93065
CAPACITY:	138	CENSUS: 32	DATE:	09/22/2023
		UNANNOUNCED	TIME BEGAN:	01:35 PM
MET WITH:	Heather Shields		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

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1. Personal Rights - Child sustained bite marks from another child while in care
2. Personal Right - Staff handle children in a rough manner
3. Personal Rights - Staff force children to sleep

INVESTIGATION FINDINGS:

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On September 22, 2023, Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced visit to deliver findings of the abovementioned allegations. LPA met with Director Heather Shields and informed them the purpose of the inspection. LPA in the company of the Director toured the facility. At the time of the inspection there were 32 children in care.

Regarding allegation 1, Personal Rights- Child sustatined bite marks from another child while in care, interview with Director and a record review revealed that there was an incident where a child was bitten by another child. Director stated that they notified an authorized representative at the time of pick up and had them sign an incident report. LPA reviewed said incident report and verified that it was signed.Because the Director took the proper protocal and reported it to an authorized representative, a violation did not occur. Therefore the preponderance of evidence standard that a violation occurred has not been met, therefore the allegation is UNSUBSTANTIATED.

CONTINUED PAGE 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/22/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20230627161342

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER SV	FACILITY NUMBER: 566212345
	VISIT DATE: 09/22/2023

NARRATIVE

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Regarding allegation 2, Personal Rights - Staff handle children in a rough manner : Parent interviews were conducted. Parent interviews did not reveal any concerns or issues with the staff or the care that they provide. All the parents stated that they were satisfied with the care being provided. Based on the parent interviews ,the preponderance of evidence standard has not been met, therefore the allegation is UNSUBSTANTIATED

Regarding allegation 3 - Personal Rights - Staff force children to sleep: LPA toured the facility on 9/22/23 during nap time and did not observed any staff forcing children to sleep. Some children were being patted to help them fall asleep. An interview with the Director revealed that when a child does not want to go to sleep they have the option to read a book or do a quiet activity. Based on observations and interview with the Director the preponderance of evidence standard has not been met, therefore the allegation is UNSUBSTANTIATED.

Notice of Site Visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director Heather Shields.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/22/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2023

LIC9099 (FAS) - (06/04)

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