566212466-5-8-2026-17-CC-SMAZ-DU4T6B-20260515142651

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 566212466
Report Date: 05/08/2026
Date Signed: 05/08/2026 01:39:06 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/13/2026 and conducted by Evaluator Cynthia Alvarez

COMPLAINT CONTROL NUMBER: 17-CC-20260413154434

FACILITY NAME:	CERVANTES FAMILY CHILD CARE		FACILITY NUMBER:	566212466
ADMINISTRATOR:	ESTELA CERVANTES		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(805) 889-6079
CITY:	OXNARD	STATE: CA	ZIP CODE:	93035
CAPACITY:	14	CENSUS:	DATE:	05/08/2026
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Estela Cervantes		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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The facility is not properly cleaned causing many illnesses
Children are not changed properly
Children are not fed properly
Children are not supervised and taken care of resulting to diaper rashes

INVESTIGATION FINDINGS:

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On May 8, 2026, at 12:00 PM, Licensing Program Analyst (LPA) Cynthia Alvarez conducted an unannounced inspection at the abovementioned Facility to deliver the findings for a complaint related to alleged The facility is not properly cleaned causing many illnesses, Children are not changed properly, Children are not fed properly and an additional allegation children are not supervised and taken care of resulting to diaper rashes.

LPA met with licensee Estela Cervantes and advised them of the purpose of the inspection. It should be noted that LPA observed 8 children under the care of the licensee and assistant during the inspection.

The investigation included observations, staff interviews, parent interviews, record reviews and two unannounced site inspections.

(CONT. 809-C, Page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Cynthia Alvarez
LICENSING EVALUATOR SIGNATURE:	DATE: 05/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20260413154434

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: CERVANTES FAMILY CHILD CARE	FACILITY NUMBER: 566212466
	VISIT DATE: 05/08/2026

NARRATIVE

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LPA was unable to corroborate or validate the allegations of the complaints. Contrary to the allegations, licensee stated children enrolled in the FCCH are routinely checked to verify if they need diaper changes, licensee provided LPA a diaper change logs which indicated that children are changed about 2-4 times a day and their changes are noted. They also indicated that they are constantly sanitizing area that are frequently done by children, they also stated that if a child shows symptoms of illness, they will contact parent to pick up the child, they will also isolate the child until they are picked up to eliminate the chances of other children from getting infected. Furthermore, the licensee stated they will not allow the child to come back until parent provides a doctor’s note clearing them from coming back to childcare. Licensee also provided documents to LPA that indicate they are part of the food program; LPA reviewed the food menu posted on the parent board. Licensee also stated that it is part of the policy for parents to provide a reusable water bottle for the children to use in the FCCH, licensee stated children can request water throughout the day and there is water available for the children all day. If children do not have a reusable water bottle, they also have disposable water cups. Lastly, parents that were interviewed said they were satisfied with the FCCH and did not have any concerns regarding the care and supervision their children receive. Furthermore, parents stated they were satisfied with the quality and the amount of food and water children receive in the FCCH.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

A Notice of Site Visit (LIC 9213) and Appeal Rights (LIC 9058) are provided to licensee. The Notice of Site Visit must remain posted for 30 days or a civil penalty of $100.00 may apply.

Exit interview conducted and report was reviewed with Licensee Estela Cervantes, in Spanish.

SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Cynthia Alvarez
LICENSING EVALUATOR SIGNATURE:	DATE: 05/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2026

LIC9099 (FAS) - (06/04)

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