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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566214141
Report Date: 04/30/2025
Date Signed: 04/30/2025 04:06:54 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2025 and conducted by Evaluator German Negrete
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250210082501
FACILITY NAME:EASTER SEALS VENTURA CDCFACILITY NUMBER:
566214141
ADMINISTRATOR:CATHERINE RUTLEDGEFACILITY TYPE:
850
ADDRESS:10730 HENDERSON ROADTELEPHONE:
(805) 647-1141
CITY:VENTURASTATE: CAZIP CODE:
93004
CAPACITY:122CENSUS: 66DATE:
04/30/2025
UNANNOUNCEDTIME BEGAN:
10:49 AM
MET WITH:Misbah SaadTIME COMPLETED:
11:59 AM
ALLEGATION(S):
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A day care child is aggressive towards other children and staff.
Center is failing to meet the needs of the child.
INVESTIGATION FINDINGS:
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On 4/30/2025, Licensing Program Analysts(LPA) German Negrete conducted an unannounced inspection of the Easter Seals Center to deliver the findings of the above mentioned complaint allegations . LPA met with Director Misbah Saad, and toured the center inside and out. LPA observed 16 staff-members and 1 substitue providing care and supervision to 66 children.

The investigation included reviewing unusual incident reports(UIRS), children files, parent interviews of both current and previously enrolled children, as well as LPA observations from three facility inspections. LPA also interviewed Director, Area Director and staff.

Regarding Allegation #1: A daycare child is reportedly aggressive toward other children and staff. LPA interviewed a total of seven parents. From these interviews, two parents stasted how, their own child(ren) mentioned another daycare child at the center was being aggressive toward them. (Continued on LIC9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 17-CC-20250210082501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: EASTER SEALS VENTURA CDC
FACILITY NUMBER: 566214141
VISIT DATE: 04/30/2025
NARRATIVE
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Also LPA conducted staff and witness interviews. From these interviews, LPA discovered. Child#2(C#2), displayed aggressive behavior towards daycare children and staff. Two of the witnesses interviewed identified the child as C#2. One witness (witness#1) confirmed C#2 left a center staff injured and this required medical attention (see LIC812). Another witness(witness#2) confirmed C#2 displayed extreme aggressive behavior. Director also stated, C#2's day care services had to be terminated due to escalating behavior and due to the program not being an appropriate placement for C#2.

As mentioned LPA reviewed children files. Through this review, LPA discovered C#2 is no longer enrolled. Also LPA discovered multiple incidents, of C#2 hurting other day care children.

Furthermore, LPA conducted a review of unusual indents that were self reported to the department. LPA could locate any unusual incident pertaining to C2's aggressive behavior, that was reported to child care licensing.

Regarding Allegation#2 Center is failing to meet the needs of the child. As mentioned LPA conducted a review of children files and LPA discovered : Child#2 displayed repeated aggressive behavior. Also director stated C#2 due to the program not being an appropriate placement for C#2.

Furthermore, documents collected during the investigation, revealed C2's behavior was interfered with the needs of other day care children(see LIC812).

Also through staff and witness interviews, LPA discovered multiple center staff believe they are not equipped or trained to meet the needs of children who display challenging behavior(see LIC812). Additionally one staff stated the center enrolls children who have special needs, and the center staff constantly advocates for these children, to receive specialized services plans, however due to lack of training, there have been instances were staff feel overwhelmed and have quit.

Based on LPA interviews, documents collected during investigation, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

Type B deficiency is being cited today (LIC9099-D). Appeal rights and notice of site visit was provided to site supervisor.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 17-CC-20250210082501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: EASTER SEALS VENTURA CDC
FACILITY NUMBER: 566214141
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/30/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/07/2025
Section Cited
CCR
101223(a)(2)
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(a) The licensee shall ensure that each child is accorded the following personal rights:
(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
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The centter will implement a new policy that will provide details on the steps staff will take to document challanging behaviors. This policy will also include steps center management and staff will take to ensure the safety of chidlren and staff,
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Based on interviews and documents collected the above mentioned regulation was not met, C#2 dispalyed agressive behaviour towards other children in care. There were multiple incidents, which includes a 2/22/25 incident where C#2 kicked C#1 in the face one report stated it was accdientally another report stated it was not accidentally.
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when a child is displaying challenging/agressive behaviour in the center/classroom.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2025
LIC9099 (FAS) - (06/04)
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