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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566215196
Report Date: 08/06/2025
Date Signed: 08/06/2025 02:00:13 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2025 and conducted by Evaluator Laura Carone
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250519100442
FACILITY NAME:PHOENIX RANCH SCHOOL & CAMP (WEST CAMPUS)FACILITY NUMBER:
566215196
ADMINISTRATOR:VICTORIA DE LEONFACILITY TYPE:
850
ADDRESS:4974 COCHRAN AVE.TELEPHONE:
(805) 527-7764
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93063
CAPACITY:0CENSUS: 92DATE:
08/06/2025
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Operations Director, Karen Kolb and Bookkeeper, Karen ThyerTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Child was left without care and supervision
INVESTIGATION FINDINGS:
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On August 6, 2025 at 10:20 AM Licensing Program Analysts (LPAs) Laura Carone and Brian Fung conducted an unannounced inspection to conclude investigation for the above allegation. LPAs met with Operations Director, Karen Kolb and Bookkeeper, Karen Thyer and explained the purpose of the visit. LPAs conducted a tour of the facility inside and outside with Operations Director, and Bookkeeper. LPAs observed a total of 92 children under the care and supervision of16 staff. There are 8 preschool classrooms.

On May 19, 2025, the Santa Barbara Regional Office received a call from Director, Stephanie Carver reporting an unusual incident that occurred on May 15, 2025. A teacher was supervising 5 children. A child asked the teacher to use the restroom. The teacher told the child to wait. The child went outside to the restroom without the teacher being aware. The child's mother saw the child coming out of the restroom as she was coming to pick up her child. The mother made the teacher aware the child was outside unsupervised in the restroom. The teacher was terminated on May 16, 2025. The Director planned on
CONTINUED ON LIC9099
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Laura Carone
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 17-CC-20250519100442
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: PHOENIX RANCH SCHOOL & CAMP (WEST CAMPUS)
FACILITY NUMBER: 566215196
VISIT DATE: 08/06/2025
NARRATIVE
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training teachers on name to face recognition and active supervision. The Director's last day at the center was July 15, 2025. The center will be closed August 11, 2025 to August 15, 2025 for classroom preparations and staff training for the new school year.

Parent were interviewed were happy with the care and supervision their child receives from the teachers. There were concerns with the center's administration. The center was purchased and is under new management. The center was licensed as of May 22, 2025 through the new management. The center's actions were appropriate.

LPAs obtained teacher statements regarding the incident.

A type B citation is issued for Responsibility for Providing Care and Supervision (LIC9099D).

Substantiated – “Based on LPAs observations and interviews which were conducted and record reviews (s), the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 22), are being cited on the attached LIC 9099D."

Notice of Site Visit (LIC9213) will be posted. The notice shall be posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty. Appeal right given LIC9058.

Exit interview conducted with Operations Director, Karen Kolb and a copy of this report was reviewed and given.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Laura Carone
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 17-CC-20250519100442
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: PHOENIX RANCH SCHOOL & CAMP (WEST CAMPUS)
FACILITY NUMBER: 566215196
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/06/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/06/2025
Section Cited
HSC
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision-(a)The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time.,,supervion
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The center is providing training to all staff the week of August 11, 2025 to August 15, 2025. An agenda with training will be submitted to LPA by August 18, 2025 via Email: laura.carone@dss.ca.gov
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shall include visual observation. This requirement was not met as evidenced by: A child went outside to use the restroom unsupervised. This poses a potential risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Laura Carone
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3