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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566215196
Report Date: 08/06/2025
Date Signed: 08/06/2025 01:52:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2025 and conducted by Evaluator Laura Carone
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250519163756
FACILITY NAME:PHOENIX RANCH SCHOOL & CAMP (WEST CAMPUS)FACILITY NUMBER:
566215196
ADMINISTRATOR:VICTORIA DE LEONFACILITY TYPE:
850
ADDRESS:4974 COCHRAN AVE.TELEPHONE:
(805) 527-7764
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93063
CAPACITY:0CENSUS: 92DATE:
08/06/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Operations Director, Karen Kolb and Bookkeeper, Karen ThyerTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Not reporting incidents
Parent took photo of another child without parents consent
INVESTIGATION FINDINGS:
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On August 6, 2025 at 12:30 AM Licensing Program Analysts (LPAs) Laura Carone and Brian Fung conducted an unannounced inspection to conclude investigation for the above allegations. LPAs met with Operations Director, Karen Kolb and Bookkeeper, Karen Thyer and explained the purpose of the visit. LPAs conducted a tour of the facility inside and outside with Operations Director, and Bookkeeper. LPAs observed a total of 92 children under the care and supervision of 16 staff. There are 8 preschool classrooms.

Parent interviewed were happy with the care and supervision their child receives from the teachers. There were concerns with the center's administration. The center was purchased and is under new management. The center was licensed as of May 22, 2025 through the new management. Teacher interviews did not collaborate the allegations. Teachers reviewed the procedure that is taken when a child is injured. LPAs obtained a copy of the ouch report written by teachers and given to parents.
CONTINUED ON LIC9099C



Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Laura Carone
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20250519163756
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: PHOENIX RANCH SCHOOL & CAMP (WEST CAMPUS)
FACILITY NUMBER: 566215196
VISIT DATE: 08/06/2025
NARRATIVE
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LPAs obtained a copy of the parent handbook with the photo release information that parents sign for consent. LPAs did not obtain any photographs from reporting party.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED. Notice of Site Visit (LIC9213) will be posted. The notice shall be posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty. Appeal right given LIC9058.

Exit interview conducted with Operations Director, Karen Kolb and a copy of this report was reviewed and given.

SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Laura Carone
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
LIC9099 (FAS) - (06/04)
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