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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566215204
Report Date: 07/03/2025
Date Signed: 07/03/2025 04:31:24 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/27/2025 and conducted by Evaluator Veronica Diaz
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250627143627
FACILITY NAME:ABC KIDS PRESCHOOL & CHILDCAREFACILITY NUMBER:
566215204
ADMINISTRATOR:ALMA D. FERRELFACILITY TYPE:
840
ADDRESS:808 RIVER STREETTELEPHONE:
(805) 524-1222
CITY:FILLMORESTATE: CAZIP CODE:
93015
CAPACITY:30CENSUS: 15DATE:
07/03/2025
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Mayra AguinigaTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Staff did not ensure children had access to the restroom.
Staff used unsafe material to clean child's face.
Unqualified staff.
INVESTIGATION FINDINGS:
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On 07/03/25, Licensing Program Analyst (LPA) Veronica Diaz conducted an unannounced complaint inspection. LPA meet with office staff Susan Maldonado. Office staff stated that director Malissa Long was out do to a medical appointment and Lead Teacher Armando Leon is in charge during the directors absence. Due to Lead Teacher being in class with the preschool (this is a combination center on the same premises) LPA asked office staff to take them on a tour. Together with the office staff and LPA toured the facility inside and outside. At the time of inspection there were 15 school age children in care with 2 staff. At 11:15PM stite supervisor Mayra Aguiniga arrived.

The Department received a complaint alleging staff did not ensure children had access to the restroom. staff used unsafe material to clean child's face, and unqualified staff working in the classroom. This investigation included LPA observation, interview with staff and record review. Interview with staff were open and attesting to the incidents that occurred. record review showed incidents did in fact occur.
Continue LIC9099-C


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 17-CC-20250627143627
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: ABC KIDS PRESCHOOL & CHILDCARE
FACILITY NUMBER: 566215204
VISIT DATE: 07/03/2025
NARRATIVE
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Based on LPAs observations, documents gathered/record review, interviews which were conducted with staff stated the allegations above did occur, the preponderance of evidence standard has been met, therefore the above allegation(s) is found SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 or Health and Safety Code, are being cited on the attached LIC 9099D.

LPA Veronica Diaz informed the site supervisor to provide a copy of this licensing report dated 07/03/25 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification were cited for today.

2 citations type A and 1 B citation issued today's visit, Notice of site visit was given and must remain posted for 30 days. Appeal Rights were provided report was reviewed. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with site supervisor Mayra Aguiniga .

SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 17-CC-20250627143627
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: ABC KIDS PRESCHOOL & CHILDCARE
FACILITY NUMBER: 566215204
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/03/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/10/2025
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:
(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirements is not met as evidence by:
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Site Supervisor will be submit a compliance plan to LPA by given date 7/10/25 by email. Site supervisor will have a taring with all staff. Site supervisor will send copy of OUCH report to LPA by email.
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Based on interview with staff, and record review, the center did not comply with the section cited above in 1 of 3 staff members did not comply with the health and safety of the child which poses/posed an immediate health, safety, or personal rights risk to persons in care.
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Type A
07/10/2025
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:
(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, punitive nature including but not limited...
This requirements is not met as evidence by:
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Site Supervisor will be submit a compliance plan to LPA by given date 7/10/25 by email. Site supervisor will have a taring with all staff.
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Based on interviews with staff the center did not comply with the section cited above in 1 of 3 staff members did not comply with the health and safety of the child which poses/posed an immediate health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 17-CC-20250627143627
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: ABC KIDS PRESCHOOL & CHILDCARE
FACILITY NUMBER: 566215204
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/03/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/10/2025
Section Cited
CCR
101216.1(b)(1)(A)
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101216.1Teacher Qualifications and Duties (b)Prior to employment, a teacher shall meet the requirements of (b)(1) or (b)(2) below:...

This requirements is not met as evidence by:
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LPA must receive a request for an exceptions for assistant teachers.
Center will need to put a qualified teacher in the school age classroom or close the classroom until they have a qualified teacher in the classroomat all times during normal business hours.
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Based on interview with staff, and record review, the center did not comply with the section cited above in 2 of 2 staff members did not have teacher or assistant teacher qualifications with the health and safety of the child which poses/posed an immediate health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4