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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566215238
Report Date: 01/19/2024
Date Signed: 01/20/2024 12:03:26 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/06/2023 and conducted by Evaluator Francisca Velazquez
COMPLAINT CONTROL NUMBER: 17-CC-20231206083236
FACILITY NAME:SANTANA FAMILY CHILD CAREFACILITY NUMBER:
566215238
ADMINISTRATOR:GABRIELA SANTANAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 707-4058
CITY:VENTURASTATE: CAZIP CODE:
93001
CAPACITY:14CENSUS: 0DATE:
01/19/2024
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Gabriela SantanaTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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1.) Licensee does not ensure proper ratios are maintained
2.) Adult in the home smokes while children are in care
3.) Licensee does not maintain a safe environment for children in care
INVESTIGATION FINDINGS:
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On 1/19/2024, Licensing Program Analyst (LPA) Francisca Velazquez conducted an unannounced inspection at the Family Child Care Home (FCCH) to deliver the findings of the above mentioned complaint allegations received on12/5/2023.

The investigations included file reviews, interviews with parents of both currently and previously enrolled children, as well as LPA''s observation.

Regarding the allegation, licensee does not ensure the proper ratios, LPA interviewed parents who stated that parents have observed only a maximum of 6 children with Licensee and assistant. Additionally, LPAs observation during unannounced ispections, did not find the licensee out of ratio.

CONT 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Francisca Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20231206083236
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: SANTANA FAMILY CHILD CARE
FACILITY NUMBER: 566215238
VISIT DATE: 01/19/2024
NARRATIVE
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Regarding the allegation, adult in the home smokes while children are in care, parent interviews revealed that parents have not smelled any cigarette smoke nor they have seen any adult smoking in the home. Additionally, during LPAs unannounced inspection, there was no smell of smoke in or out of the home.

Regarding the allegation licensee does not maintain safe environment for children, parent interview revealed that their children are happy every time children go to FCCH, parents are happy and satisfied with the level of care received for their children from Licensee and assistant. Parents are comfortable knowing that their children are in a secure and safe environment. Lastly, during unannounced visit, LPA observed the home is in safe and sanitary condition.

Interview with parents did not corroborate with the allegations raised against the FCCH. Parents expressed overall positive experiences at the FCCH. Parents have a high level of satisfaction with the quality of care their children received from FCCH. Furthermore, LPA observed that FCCH is clean and safe with age appropriate toys, equipment for children. Licensee denied the above complaint allegations filed against the FCCH.

Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did nor did not occur, therefore the allegation is Unsubstantiated.

Exit Interview conducted and report was reviewed with Licensee, Gabriela Santana,
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Notice of Site Visit and appeal rights were issued.
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Francisca Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2