<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566215650
Report Date: 12/17/2024
Date Signed: 12/17/2024 02:12:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/20/2024 and conducted by Evaluator German Negrete
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20240920093335
FACILITY NAME:EASTER SEALS CHILD DEVELOPMENT CENTERFACILITY NUMBER:
566215650
ADMINISTRATOR:REBECCA KLAMSERFACILITY TYPE:
830
ADDRESS:10730 HENDERSON ROADTELEPHONE:
(805) 647-1141
CITY:VENTURASTATE: CAZIP CODE:
93004
CAPACITY:28CENSUS: 20DATE:
12/17/2024
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Misbah SaddTIME COMPLETED:
01:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1.Staff spoke to day care child in an inappropriate manner.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 12/17/2024, Licensing Program Analyst (LPA) German Negrete conducted an unannounced inspection at the easter Seals Infant Center to deliver the findings of the above-mentioned complaint allegation received on 09/20/2024. LPA met with Director Misbah. LPA toured the center inside and out. LPA observed 6 staff providing care and supervision to 20 infants.

The investigation included reviewing sign-in/out sheets for infants, the staff handbook, the parent handbook, and unusual incident reports. The investigation also included parent interviews with both current and previously enrolled children, as well as LPA observations. Furthermore, LPA interviewed the director and staff.

Regarding the allegation: staff spoke to a daycare child in an inappropriate manner, LPA interviewed multiple parents. Continued on LIC9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20240920093335
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: EASTER SEALS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 566215650
VISIT DATE: 12/17/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The interviews revealed that most parents believe the infant staff provide a good level of care. All parents interviewed stated that they have not observed staff speaking to a daycare child/infant in an inappropriate manner.

LPA also conducted a review of all unusual incident reports that occurred in the last 12 months. LPA did not discover any UIRs pertaining to staff speaking to children/infants inappropriately.

LPA interviewed staff, which revealed that staff have knowledge of the importance of being respectful towards infants. All staff members stated they receive guidance from the director and area director when a question arises regarding staff or infant behavior.

LPA also reviewed the staff handbook. On page 69 of the staff handbook, it clearly states that the Center has established a policy for prohibited behaviors, including actual or threatened violence against other associates, participants, visitors, or any other persons who are either on the center premises or have contact with associates in the course of their duties.

LPA interviewed the director who stated , she has not observed staff speaking to a child/infant in an inappropriate manner. Director also stated that if an allegation of staff misbehavior were to arise, Director would conduct their own investigation.

Although the above allegation may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegation is unsubstantiated.

An exit interview was conducted, and the report was reviewed with Director Misbah Saad .

A Notice of Site Visit was issued.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2