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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566215987
Report Date: 07/16/2021
Date Signed: 07/16/2021 12:45:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2021 and conducted by Evaluator Francisco Pedroza
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20210507110559
FACILITY NAME:HILLCREST CHRISTIAN SCHOOLFACILITY NUMBER:
566215987
ADMINISTRATOR:KATIE TRIMBLEFACILITY TYPE:
850
ADDRESS:449 WILBUR ROADTELEPHONE:
(805) 495-5513
CITY:THOUSAND OAKSSTATE: CAZIP CODE:
91360
CAPACITY:168CENSUS: 25DATE:
07/16/2021
UNANNOUNCEDTIME BEGAN:
10:55 AM
MET WITH:Cheryl CurtisTIME COMPLETED:
12:55 PM
ALLEGATION(S):
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Neglect/Lack of Supervision - Staff do not provide adequate supervision to day-care children
Record Keeping - Facility is out of ratio

INVESTIGATION FINDINGS:
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On July 16, 2021 at 10:55 AM, Licensing Program Analysts (LPA's) Francisco Pedroza and Austin Rios conducted an unannounced inspection to conclude a complaint investigation. Prior to entering the facility, LPA's contacted the facility and conducted the Covid-19 screening questions. LPA's met with facility Director Cheyrl Curtis and advised her the purpose of the inspection. Director provided LPA's a tour of the facility inside and out. There was 25 children in care at the time of the inspection.

Allegation(s) stated staff did not adequately supervise children in care and the facility was operating out of ratio. LPA's conducted two unannounced inspections touring the facility inside and out during each inspection. During the course of the investigation, LPA's reviewed facility incident reports and staff statements. LPA conducted staff interviews. Staff denied both allegation(s) during interviews. Staff provided LPA with day-to-day operations of how they report incidents and address the needs of the children.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Francisco Pedroza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 17-CC-20210507110559
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: HILLCREST CHRISTIAN SCHOOL
FACILITY NUMBER: 566215987
VISIT DATE: 07/16/2021
NARRATIVE
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Staff advised children will have incidents learning how to develop communication skills. Staff will redirect children as needed. When an incident occurs they create a written incident report to advise parents if needed. Per the records reviewed, LPA's observed how the children's needs are being met especially ones that may have difficulties. The records provided documentation on how the center is redirecting children, meeting with staff and children guardians, developing a plan on how to work with the children's difficulties, and addressing their needs. Facility sign-in and sign-out logs provided LPA's daily records of staff-to-child ratios. LPA's conducted parent interviews with current and past enrolled children. There was no information gathered through the LPA's observations, staff interviews, and parent interviews to collaborate the allegation(s) to be true.

Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) is UNSUBSTANTIATED.

No deficiencies were cited during today's visit.

THE NOTICE OF SITE VISIT WAS POSTED AS REQUIRED BY H&S CODE SEC. 1596.817. THE NOTICE OF SITE VISIT MUST REMAIN POSTED FOR 30 DAYS OR A CIVIL PENALTY OF $100.00 WILL APPLY.
SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Francisco Pedroza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 4