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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566216061
Report Date: 05/12/2025
Date Signed: 05/12/2025 09:52:55 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/19/2025 and conducted by Evaluator German Negrete
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250219132002
FACILITY NAME:SERPAS FCC AKA CONCHITA'S DAY CAREFACILITY NUMBER:
566216061
ADMINISTRATOR:CONCEPCION SERPASFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 302-9382
CITY:OXNARDSTATE: CAZIP CODE:
93030
CAPACITY:14CENSUS: 8DATE:
05/12/2025
UNANNOUNCEDTIME BEGAN:
09:09 AM
MET WITH:Concepcion SerpasTIME COMPLETED:
10:08 AM
ALLEGATION(S):
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Adult in the home handled day care child in a rough manner
INVESTIGATION FINDINGS:
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On 5/12/2025, Licensing Program Analyst (LPA) German Negrete conducted an unannounced inspection at the Family Child Care Home (FCCH) to deliver the findings of the above mentioned complaint allegation. LPA toured the FCCH inside and out. LPA observed licensee and assistant providing care and supervision to 8 children.

During the investigation LPA obtained and reviewed children’s roster and children’s records. LPA also interviewed licensee, Assistants and parents of currently and previously enrolled children. LPA''s observation are also included in the investigation.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20250219132002
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: SERPAS FCC AKA CONCHITA'S DAY CARE
FACILITY NUMBER: 566216061
VISIT DATE: 05/12/2025
NARRATIVE
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Regarding the allegation Adult in the home handled day care child in a rough manner. LPA reviewed children’s records. LPA did not observe any documentation in the children’s file predating to adult mishandling children. LPA also interviewed multiple parents of children who were formerly and currently enrolled at the family child care home(FCCH). The parent interviews revealed, how parents have not observed any adult at the FCCH, handling children in a rough manner. Every parent interviewed stated they feel satisfied with the care and supervision the Licensee provides to their children. Additionally, every parent interviewed stated, they would recommend the FCCH.

As mentioned, LPA interviewed Licensee and assistant’s. From these interviews LPA discovered, the licensee and assistants have not observed any adult mishandling children. Also Licensee and assistants stated the FCCH does utilize surveillance cameras but the cameras do not record. Also Licensee and Adult Assistant#1 stated, when a child in care, refuses to eat, they never forces a child to eat. Furthermore, Both Licensee and Assistant#1 stated, when a child acts out or misbehaves, they always communicate to the child how their behavior is unacceptable.

As mentioned, the LPA conducted two unannounced inspections. During the inspections, LPA did not observe the licensee providing inadequate care or supervision to the children.

Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Exit Interview conducted and report was reviewed with Licensee Concepcion Serpas

Notice of site visit was provided and must remain posted in a prominent publicly accessible area of the center.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2