566216130-7-24-2026-17-CC-MMUR-DWPT7U-20260806142919

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 566216130
Report Date: 07/24/2026
Date Signed: 07/24/2026 12:12:08 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2026 and conducted by Evaluator Seena Parsapour

COMPLAINT CONTROL NUMBER: 17-CC-20260507213351

FACILITY NAME:	CHILDREN'S COURTYARD, THE		FACILITY NUMBER:	566216130
ADMINISTRATOR:	MARISELA GARCIA		FACILITY TYPE:	850
ADDRESS:	28370 ROADSIDE DRIVE		TELEPHONE:	(818) 889-9841
CITY:	AGOURA HILLS	STATE: CA	ZIP CODE:	91301
CAPACITY:	140	CENSUS: 43	DATE:	07/24/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Marisela Garcia		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Allegation #1: Staff inappropriately pinches day care child, resulting in child sustaining a bruise.

INVESTIGATION FINDINGS:

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On 7/24/2026 at 9:30AM, Licensing Program Analyst (LPA) Seena Parsapour conducted an unannounced Complaint Investigation inspection of the abovementioned Child Care Center (CCC) for the purpose of delivering findings pertaining to the above listed allegation. LPA met with Facility Representative Marisela Garcia and explained the nature & purpose of the inspection. At the time of the inspection, LPA observed forty-three (43) children under the care & supervision of six (6) staff members (cleared & associated).

The investigation included two (2) unannounced inspections, observations, records review, and interviews. Interviews were conducted with five (5) parents of children currently enrolled, Staff #02 (S2), S3, and S5.

(Cont. 9099-C, Page 2)

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Seena Parsapour
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20260507213351

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: CHILDREN'S COURTYARD, THE	FACILITY NUMBER: 566216130
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 07/24/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 07/27/2026 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature [...] This requirement was not met as evidenced by...	1 2 3 4 5 6 7	Facility Representative will submit to the Department (seena.parsapour@dss.ca.gov) a plan of correction (POC) explaining how personal rights of children will not be violated at any time while they are in care, no later than close of business, 7/27/2026.
	8 9 10 11 12 13 14	Based on records review and interviews, the licensee did not comply in the section cited above in that they did not ensure that Child #01 (C1) was free from corporal or unusual punishment or infliction of pain, which poses an immediate health, safety or personal rights risk to children in care.	8 9 10 11 12 13 14	LPA Parsapour will refer this facility to the Technical Support Program (TSP).
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	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Maria Mueller
LICENSING EVALUATOR NAME: Seena Parsapour
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20260507213351

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: CHILDREN'S COURTYARD, THE	FACILITY NUMBER: 566216130
	VISIT DATE: 07/24/2026

NARRATIVE

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In regard to Allegation #1, LPA was able to corroborate the allegation through interviews and records review.

Based on interviews and records review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

During today’s inspection, one (1) Type A citation was issued pursuant to Title 22, Division 12 of the California Code of Regulations (See LIC9099-D). Additionally, LPA Parsapour will refer this facility to the Technical Support Program (TSP).

LPA Seena Parsapour informed facility representative Marisela Garcia that this report dated 7/24/2026 documents one (1) Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Seena Parsapour informed the facility representative to provide a copy of this licensing report dated 7/24/2026 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days. Appeal Rights were provided to Facility Representative. Exit interview conducted and report was reviewed with the Facility Representative, Marisela Garcia.

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Seena Parsapour
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026

LIC9099 (FAS) - (06/04)

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