566216130-9-15-2023-17-CC-ATOO-CVV2DX-20230920171904

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 566216130
Report Date: 09/15/2023
Date Signed: 09/15/2023 10:19:57 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2023 and conducted by Evaluator Giovani Gonzalez

COMPLAINT CONTROL NUMBER: 17-CC-20230619105426

FACILITY NAME:	CHILDREN'S COURTYARD, THE		FACILITY NUMBER:	566216130
ADMINISTRATOR:	KATHERINE STEVENS		FACILITY TYPE:	850
ADDRESS:	28370 ROADSIDE DRIVE		TELEPHONE:	(818) 889-9841
CITY:	AGOURA HILLS	STATE: CA	ZIP CODE:	91301
CAPACITY:	140	CENSUS: 36	DATE:	09/15/2023
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Tiffany House		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Staff speaks rudely to child

INVESTIGATION FINDINGS:

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On September 15, 2023 Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced inspection to conclude a complaint investigation. LPA met with Director Tiffany House and informed them the purpose of the inspection. The Director provided LPA a tour of the facility. There were 36 children in care at the time of inspection. The Department obtained 1 allegation that staff speaks rudely to children.

Interviews with Director and parents were conducted. The interviews conducted did not corraborate the allegation that staff speaks rudely to children. Based on the information obtained, a preponderance of evidence could not be established to support the abovementioned allegations. LPA Gonzalez deemed the allegations as UNSUBSTANTIATED

Although the allegations may have happend or are valid there is not a preponderance of evidence to prove the alleged violation did or did not occur.Therefore the allegations are deemed unsubstantiated.

An exit interview was conducted with Director, report was reviewed and copy was provided. Notice of Site Visit and Appeal Rights were given.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Ana Tolentino	TELEPHONE: (805) 562-0347
LICENSING EVALUATOR NAME: Giovani Gonzalez	TELEPHONE: (805) 722-5132
LICENSING EVALUATOR SIGNATURE:	DATE: 09/15/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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