<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566216131
Report Date: 07/15/2026
Date Signed: 07/15/2026 10:58:24 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/21/2026 and conducted by Evaluator Shane Loftus
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20260521081710
FACILITY NAME:CHILDREN'S COURTYARD, THEFACILITY NUMBER:
566216131
ADMINISTRATOR:ANNE ROSEFACILITY TYPE:
850
ADDRESS:107 TEARDROP CTTELEPHONE:
(805) 375-7788
CITY:NEWBURY PARKSTATE: CAZIP CODE:
91320
CAPACITY:130CENSUS: 81DATE:
07/15/2026
UNANNOUNCEDTIME BEGAN:
09:14 AM
MET WITH:Anne RoseTIME COMPLETED:
11:21 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are operating out of ratio.
Staff handles day care children in an inappropriate manner.
Staff yells at day care children.
Staff wrongfully terminated day care child.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 07/15/2026 Licensing Program Analyst (LPA) Shane Loftus conducted an unannounced inspection of the Child Care Center (CCC) to deliver findings regarding the allegations noted above. LPA met with Anne Rose, Director of the CCC, and explained the purpose of the inspection. LPA in the company of the Director toured the interior and exterior of the CCC. LPA notes eighty-one (81) children are in care at the time of the inspection, along with eleven (11) staff providing care and supervision.

The investigation included three unannounced inspections, interviews, record reviews, and observations. Interviews were conducted with the reporting party, CCC staff, and parents of children currently and formerly enrolled. LPA notes interviews with children enrolled were attempted as part of this investigation.

LPA’s interviews, record reviews, and observations did not corroborate the allegations noted above. LPA found that the CCC maintains the child-to-staff ratios required by the California Code of Regulations (CCR).
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Shane Loftus
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20260521081710
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CHILDREN'S COURTYARD, THE
FACILITY NUMBER: 566216131
VISIT DATE: 07/15/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LPA found that CCC staff provide each child in care with safe, healthful, and comfortable accommodations, supervision, and care. LPA found that CCC staff use developmentally appropriate guidance and communication practices when interacting with children. The investigation did not find that the CCC wrongfully terminated a child’s enrollment. LPA found that the CCC adheres to guidelines detailed in the Parent Handbook regarding enrollment/termination, and in accordance with Title 22.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Director, Anne Rose. Director was provided with Appeal Rights (LIC 9058) and a Notice of Site Visit (LIC 9213). Notice of Site Visit must be posted for 30 days or a civil penalty of $100 may apply.

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Shane Loftus
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2