566216200-1-25-2023-17-CC-GMIE-CNLW46-20230131155701

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 566216200
Report Date: 01/25/2023
Date Signed: 01/25/2023 11:48:33 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/01/2022 and conducted by Evaluator Susana Martinez

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20221101124752

FACILITY NAME:	VERONICA FCC AKA ABC LEARNING TREE		FACILITY NUMBER:	566216200
ADMINISTRATOR:	CINTIA VERONICA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(805) 416-3083
CITY:	SIMI VALLEY	STATE: CA	ZIP CODE:	93065
CAPACITY:	14	CENSUS: 8	DATE:	01/25/2023
		UNANNOUNCED	TIME BEGAN:	11:01 AM
MET WITH:	Cintia Veronica		TIME COMPLETED:	12:10 PM

ALLEGATION(S):

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Daycare child sustained injury while in care.
Licensee does not allow responsible party to enter the facility.
Licensee does not communicate with responsible party.

INVESTIGATION FINDINGS:

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On January 25, 2023 at 11:01 AM Licensing Program Analyst (LPA) Susana Martinez conducted an unannounced inspection to deliver the findings of the above mentioned allegations. LPA met with licensee Cintia Veronica and advised the reason for the inspection. Licensee provided LPA a tour of the home both inside and outdoors. During the visit LPA conducted staff interviews, children's record reviews and requested a copy of children's roster along with a blank parent contract.

Investigation included interviewing the Licensee, staff, parents, and record review. LPA obtained the facility roster of children in care along with parent contact information and the Parent Handbook Policy.

Reporting party stated
-Day care child sustained injury while in care.
- Licensee does not allow responsible party to enter the facility.
- Licensee does not communicate with responsible party.
Continued on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Susana Martinez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/25/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/25/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20221101124752

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: VERONICA FCC AKA ABC LEARNING TREE	FACILITY NUMBER: 566216200
	VISIT DATE: 01/25/2023

NARRATIVE

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LPA contacted the reporting party (RP) to obtain more information in regard to the allegations. RP states that the child (C1) attended this facility for about a month. Prior to starting care, RP toured the facility inside and outside. RP states thereafter she did not step foot past the drop off gate. LPA asked RP if she had asked licensee if she could come in or if the licensee had specifically said she couldn’t step into the home, RP states no she never asked licensee if she could go inside. RP also admits that on one occasion, the licensee did communicate to her via text message about an incident that occurred with C1. RP states the licensee also included a picture of C1 which showed a mark that was caused due to the incident.

Staff interviews were conducted and LPA determined all staff present have observed parents step into the areas of daycare. Staff also mentioned that parents are invited over on special occasions.

Eight parent interviews were conducted, and it was determined by LPA, all parents are allowed access into the day-care home and have never been denied entry by the licensee. All parents felt the care and supervision was either good or great and did not have any concerns. LPA determined that all parents communicate with the licensee via text, in person, or by phone.

LPA interviewed licensee and it was determined the parents are welcome to come into the day care area when dropping off and picking up children in care. LPA also observed licensee had 2 separate phones, one is used for the day care to communicate with the children’s parents and the other is her personal cell phone. Based on record review it was determined that licensee and RP did have communication. Licensee stated that on many occasions she observed C1 scratching its face after eating certain foods. Licensee shared pictures of C1’s face, LPA observed the pictures and determined the red marks appeared to be contact dermatitis.

Based on LPA observations and interviews which were conducted and record reviews, Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Susana Martinez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/25/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/25/2023

LIC9099 (FAS) - (06/04)

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