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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566216436
Report Date: 11/21/2023
Date Signed: 11/21/2023 01:55:52 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/28/2023 and conducted by Evaluator Susana Martinez
COMPLAINT CONTROL NUMBER: 17-CC-20230828114203
FACILITY NAME:PACIFIC CAMPS FAMILY RESOURCE INC.FACILITY NUMBER:
566216436
ADMINISTRATOR:KENNETH HARLEYFACILITY TYPE:
840
ADDRESS:4050 MARKETTELEPHONE:
(805) 445-9469
CITY:VENTURASTATE: CAZIP CODE:
93003
CAPACITY:90CENSUS: DATE:
11/21/2023
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Andrew TryerTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Staff yelled at parent in the presence of day care children.
INVESTIGATION FINDINGS:
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On November 21, 2023 Licensing Program Analyst (LPA) Susana Martinez conducted an unannounced inspection to deliver the findings of the above mentioned allegation. LPA met with assistant director Andrew Tryer and advised him of the purpose for the inspection. Together with director, LPA toured the facility inside and outside. At the time of inspection there were 18 children in the care of 5 staff.

The Department received an allegation indicating staff yelled at parent in the presence of day care children. LPA conducted interviews with children, staff and parents. Staff members including director Lauren Stockton denied ever yelling at parents and denied witnessing other staff members yelling at parents. LPA conducted parent and children interviews. After conducting interviews, it was determined that yelling between director and parent in the precense of day care chldren was witnessed.

According to witnesses a parent came to the center upset and started yelling at staff, and in return director Lauren Stockton was observed to yell back at the parent while day care children were present.
Continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Ana TolentinoTELEPHONE: (805) 562-0437
LICENSING EVALUATOR NAME: Susana MartinezTELEPHONE: 805-689-4212
LICENSING EVALUATOR SIGNATURE:

DATE: 11/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/21/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 17-CC-20230828114203
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: PACIFIC CAMPS FAMILY RESOURCE INC.
FACILITY NUMBER: 566216436
VISIT DATE: 11/21/2023
NARRATIVE
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Based on LPAs observations, interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 or Health and Safety Code, are being cited on the attached LIC 9099D.

One type B citation for personal rights was issued during today's inspection.

Notice of site visit was provided.

Exit interview conducted, appeal rights were given, and report reviewed with director Lauren Stockton.

SUPERVISOR'S NAME: Ana TolentinoTELEPHONE: (805) 562-0437
LICENSING EVALUATOR NAME: Susana MartinezTELEPHONE: 805-689-4212
LICENSING EVALUATOR SIGNATURE:

DATE: 11/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/21/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 17-CC-20230828114203
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: PACIFIC CAMPS FAMILY RESOURCE INC.
FACILITY NUMBER: 566216436
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/21/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/05/2023
Section Cited
CCR
101223(a)(2)
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101223(a)(2)The licensee shall ensure that each child is accorded the following personal rights: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidence of:
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Center is to submit written plan on how they plan to prevent this incident from occuring again. Written plan is due to the department by 12/05/2023. Center was also recommended to view a video regarding personal rights in child care center at ccld.childcarevideos.org
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Based on LPAs observation and interviews, the center did not comply with the section cited above as witnesses observed director yelling at a parent in front of children, which posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Ana TolentinoTELEPHONE: (805) 562-0437
LICENSING EVALUATOR NAME: Susana MartinezTELEPHONE: 805-689-4212
LICENSING EVALUATOR SIGNATURE:

DATE: 11/21/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/21/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3